Retail Customer Service Manager

2 weeks ago


Belfast, United Kingdom Entain Full time

About Entain

Entain is a leading provider of sports betting, gaming, and interactive entertainment. We're committed to creating a diverse, equitable, and inclusive future for our people and the wider industry.

Job Description

We're seeking a Retail Customer Service Manager to join our team. As a key member of our shop team, you'll be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service, ensuring a positive experience for all customers.
  • Urging safer gambling practices and promoting responsible gaming.
  • Take bets on a wide range of sports and events, processing customer transactions efficiently.
  • Help customers understand our products and betting terminals, demonstrating our services effectively.
  • Handle customer complaints and concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals, maintaining high shop standards.
  • Open or close the shop as needed, ensuring a smooth customer experience.

Working Patterns

Our shops operate from Monday to Sunday, 8am-10pm, including weekends and bank holidays. Your typical weekly rota will include a mix of long opening shifts, long closing shifts, and shorter evening shifts.

Requirements

  • Must be 18 years or older to work in our betting shops.
  • Passion for delivering great customer service and building strong relationships.
  • Effective communication skills and ability to work alone or as part of a team.
  • Self-motivated and proactive, with a calm and professional demeanor in challenging situations.

What We Offer

At Entain, we provide a competitive salary, optional overtime, pension scheme, annual ShareSave, and discounts with hundreds of retailers. We also offer healthcare and wellbeing support, development opportunities, and a chance to turn recognition into amazing prizes.

Join Our Team

At Entain, we're committed to creating a diverse, equitable, and inclusive future. If you're passionate about delivering exceptional customer service and driving sales growth, we'd love to hear from you.



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