Customer Service Manager

3 weeks ago


Belfast, United Kingdom SSP Group Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for ensuring the smooth operation of our retail outlets, providing exceptional customer service, and leading a team of staff to achieve sales targets and maintain high standards of customer satisfaction.

Key Responsibilities
  • Manage the day-to-day operations of the retail outlet, including staff supervision, customer service, and sales targets.
  • Lead a team of staff to achieve sales targets and maintain high standards of customer satisfaction.
  • Ensure the outlet is clean, safe, and welcoming for customers.
  • Monitor and control stock levels, inventory, and cash handling.
  • Develop and implement strategies to improve sales and customer satisfaction.
What We Offer

We offer a competitive salary, comprehensive training and development opportunities, and a supportive team environment. If you are a motivated and experienced retail professional looking for a new challenge, we would love to hear from you.

Requirements
  • Previous experience in a retail management role.
  • Excellent customer service and communication skills.
  • Ability to lead and motivate a team.
  • Strong organizational and time management skills.
  • Ability to work flexibly, including evenings and weekends.


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