Sales and Booking Director

4 weeks ago


Surrey, United Kingdom Young's Full time

We are seeking a highly skilled Sales and Booking Manager to join our team at Young's. This is a fantastic opportunity to work with a leading hospitality company and contribute to the success of our business.



The key responsibilities of this role include:



  • Delivering exceptional customer service and demonstrating behaviours in line with our vision and values.
  • Engaging with customers and acting as an ambassador for Young's.
  • Taking ownership for dealing with customer queries and complaints in a professional manner.
  • Supporting team members and communicating effectively with the whole team.
  • Dealing with enquiries, bookings and requests in a timely and professional manner, whilst actively promoting the business and maximising turnover.
  • Taking ownership for their own development and being willing to learn new skills and explore opportunities to continually improve and progress.
  • Attending central sales training when required.


In return, we offer:



  • Assisting the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience.
  • Proactively driving booking enquiries for social and corporate occasions, through proactive outreach, marketing, networking and building relationships.
  • Driving sales for key seasonal campaigns (Summer parties, Sporting events, Christmas).
  • Driving sales through digitally marketing the business, sending sales driving mailers and engaging social posts.
  • Maintaining industry awareness and understanding the competitive market, taking appropriate action to ensure our pub stays ahead in the marketplace.
  • Understanding customer needs (occasion, budgets, expectations, confidence, trust) and acting appropriately.
  • Maximising sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head.


We are looking for someone who is:



  • Results-driven and able to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Proactive and able to take ownership of their work.
  • Passionate about delivering exceptional customer service.


If you are a motivated and experienced Sales and Booking Manager looking for a new challenge, please apply today.



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