IT Support Specialist

3 weeks ago

Coventry, Coventry, United Kingdom Severn Trent Full time

Job Summary:

We are seeking a highly skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact in Technology, working to resolve user issues, restoring lost service quickly and escalating issues when necessary.

About the Role:

In this role, you will investigate and diagnose incidents within the Service Desk, delivering effective communication to all users and ensuring that all new services being delivered are received appropriately, so we can support.

You will also provide support for major incident management, working with all incident resolution groups (including third parties) to ensure swift resolution.

Main Responsibilities:

  • Manage and communicate all high-priority incidents, ensuring the right technical resource is identified for resolution and that communication with the business is completed effectively
  • Engage with the Service Assurance function, customers and internal/external suppliers where required to restore service
  • Take control of high-priority incidents, ensuring all appropriate information is gathered and documented
  • Raise and manage changes required by third-party service providers
  • First point of contact for Technology, delivering a professional service that promotes high customer satisfaction levels
  • Assignment of calls to correct second-level support group or third party to affect a fix
  • Provide first-line support by diagnosing and resolving incidents and escalating incidents and service requests to the appropriate support team

What You'll Bring to the Role:

The role of Service Desk Analyst is diverse and challenging, requiring substantial interpersonal and technical skills, as well as the ability to work under considerable pressure in a fast-paced, secure environment.

You'll need to be a problem solver with an analytical mindset, alongside a solid technical understanding of at least some of the following: PCs, PC Applications, LAN technology, Windows, MS Office applications, Citrix & Lotus Notes (MCP/CLS preferable).

Benefits:

  • Salary up to £, (salary pro-rata'd for hours)
  • Days holiday + bank holidays (and the ability to buy/sell up to days per year)
  • Annual bonus scheme (up to £, based on company performance and subject to eligibility)
  • Leading pension scheme – we will double your contribution (up to % when you contribute ;
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • % monthly discount with Busy Bees Nurseries and one-week free childcare
  • Dedicated training and development with our Academy
  • Electric vehicle scheme and retail offers
  • Family-friendly policies
  • Two paid volunteering days per year

About Severn Trent:

We welcome people from all walks of life and celebrate individuality, as we know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

We have an opportunity for you to join our Service Desk Analyst team working in Coventry Monday to Friday on a part-time basis from am to noon hours a week.

What's in It for You:

Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential.

  • Victims Support Specialist

    1 week ago

    Coventry, Coventry, United Kingdom Housing and Support Recruitment Limited Full time

    Job DescriptionWe are seeking a highly skilled Victims Support Specialist to join our team as a Domestic Abuse Advocate. This critical role involves providing confidential outreach support services to victims/survivors of domestic violence and abuse at high risk levels in the community.As part of this position, you will work closely with agencies such as the...

  • IT Support Specialist

    4 weeks ago

    Coventry, Coventry, United Kingdom MacFarlane Group Full time

    Job Title: IT Support SpecialistAbout the RoleWe are seeking an IT Support Specialist to join our team at Macfarlane Group. As an IT Support Specialist, you will be responsible for providing technical support to users across 18 UK sites.Key ResponsibilitiesProviding 1st/2nd line technical support in line with business-driven SLAsMaintaining and reviewing the...

  • Support Specialist

    6 days ago

    Coventry, Coventry, United Kingdom Coventry City Council Full time

    About the RoleWe are seeking a dedicated and caring support specialist to join our team at the Gosford Community Hub. As a support specialist, you will play a vital role in providing person-centred care to adults with multiple and profound learning disabilities.Your Key ResponsibilitiesPlan and deliver meaningful and memorable days for our service users,...

  • Specialist Support Worker

    4 weeks ago

    Coventry, Coventry, United Kingdom Supply Star Recruitment Limited Full time

    Job Title: Specialist Support WorkerJob Summary: Supply Star Recruitment Limited is seeking a skilled Specialist Support Worker to join a school in Coventry. The ideal candidate will have experience working with learners with Social, Emotional and Mental Health Needs.Key Responsibilities:* Provide specialist support to learners with SEMH needs* Work...

  • Support Worker Specialist

    6 days ago

    Coventry, Coventry, United Kingdom Lifeways Full time

    Job Summary: We are seeking a skilled Support Worker Specialist to join our team in Coventry. The successful candidate will provide individualized support to people with autism, learning difficulties, and complex needs, promoting their independence and engagement in activities.About the Job:As a Support Worker Specialist, you will work closely with our team...

  • Family Support Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Brook Street Full time

    Family Support SpecialistAre you looking for a rewarding career in the care sector?We are seeking a Family Support Specialist to join our team at Brook Street. As a Family Support Specialist, you will work with families to provide support and guidance to help them overcome challenges and achieve their goals.Key responsibilities include:Providing emotional...

  • Education Support Specialist

    1 month ago

    Coventry, Coventry, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are seeking a highly motivated Education Support Specialist to join our team at beBee Professionals in Coventry. As a key member of our educational program, you will work closely with our teaching staff to create a supportive and effective learning environment.Key Responsibilities:Assist in the development of lesson plans and educational materials to...

  • Specialist Support Worker

    4 weeks ago

    Coventry, Coventry, United Kingdom Supply Star Recruitment Limited Full time

    Job Title: Specialist Support WorkerJob Type: Full-timeLocation: CoventryAbout the Role:We are recruiting on behalf of a school in Coventry who require a specialist support worker to join their team. The successful candidate will work with learners with Autism and provide support to pupils in a school setting.Key Responsibilities:Provide support to learners...

  • Technical Support Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom undisclosed Full time

    Job Title: Technical Support SpecialistAt undisclosed, we're seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a passion for delivering exceptional customer service and technical expertise in resolving complex IT issues.Key Responsibilities:Provide technical support to users of Information and...

  • Support Specialist for Young Adults

    3 weeks ago

    Coventry, Coventry, United Kingdom LTF Recruitment Ltd Full time

    We are seeking a dedicated and compassionate Support Specialist for Young Adults to join our client, a specialist college, supporting students aged 16-25 with complex difficulties and learning challenges.This role is crucial in fostering an inclusive environment and helping students with Autism, physical disabilities, and multiple learning...

  • Youth Support Specialist

    3 days ago

    Coventry, Coventry, United Kingdom Coventry City Full time

    Key ResponsibilitiesThe Youth Support Specialist will work closely with teachers and other support staff to provide individualized support to students. This includes developing and implementing personalized learning plans, promoting social-emotional growth, and maintaining a safe and inclusive classroom atmosphere.

  • Family Support Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Thechildandfamilyconnection Full time

    Family Support SpecialistKey Responsibilities:Provide family support services to families in needWork with families to assess their needs and develop plans to address themCollaborate with other agencies and professionals to provide comprehensive supportAs a Family Support Specialist with The Child and Family Connection, you will have the opportunity to make...

  • Education Support Specialist

    1 week ago

    Coventry, Coventry, United Kingdom Long Term Futures Ltd Full time

    Job OverviewLong Term Futures Ltd is seeking a dedicated SEN Teaching Assistant to join their team at one of our fantastic partnered secondary schools in Coventry.We are delighted to offer an exciting opportunity for the successful candidate to provide key support to students within mainstream and specialist settings.About the RoleThis long-term position has...

  • Educational Support Specialist

    1 week ago

    Coventry, Coventry, United Kingdom U-Educate Full time

    Role OverviewWe are seeking an experienced Educational Support Specialist to join our team of professionals working with schools in the Coventry area.About the RoleThis role involves providing support to teachers and students in a dynamic educational environment. As an Educational Support Specialist, you will work on a 1:1 or small group basis, offering...

  • Employment Support Specialist

    3 days ago

    Coventry, Coventry, United Kingdom Serco Full time

    **About the Role:**We are seeking an Employment Support Specialist to join our team in Birmingham City Centre. This is a fantastic opportunity to make a real difference in people's lives by providing tailored support to customers, helping them achieve their goals and secure sustainable employment.As an Employment Support Specialist, you will work closely...

  • Education Support Specialist

    3 weeks ago

    Coventry, Coventry, United Kingdom Fastnet Group Full time

    We are seeking an experienced and qualified Education Support Specialist to join our team at Fastnet Group.As an Education Support Specialist, you will be working with a range of pupils with varying needs, including those with special educational needs and those who are in need of additional support.Key Responsibilities:Delivering 1:1 sessions in Maths and...

  • Care Support Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Home Instead Full time

    About the RoleWe are seeking a compassionate and reliable Care Support Specialist to join our team at Home Instead. As a Care Support Specialist, you will play a vital role in providing high-quality care and support to our clients, enabling them to live independently and comfortably in their own homes.Key ResponsibilitiesProvide personal care and support to...

  • Technical Support Specialist

    1 month ago

    Coventry, Coventry, United Kingdom Career Poster Full time

    We are seeking a skilled Technical Support Specialist to join our team at Career Poster. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical support to clients via phone, email, and remote...

  • Contract Support Specialist

    3 days ago

    Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS... Full time

    Job Title:Contract Support SpecialistJob Summary:We are seeking a highly organized and detail-oriented Contract Support Specialist to join our team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for providing administrative support for medical contracts within the Trust's Surgical Services Team,...

  • Technical Support Specialist

    4 weeks ago

    Coventry, Coventry, United Kingdom Becketts Foods Ltd Full time

    Technical Support SpecialistCoventryMonday - Thursday 9am-5pm, Friday 8am-4pmSalary up to £34,227Becketts Foods Ltd is a leading food processing company with a strong commitment to food safety and quality. We are seeking a skilled Technical Support Specialist to join our Technical Department.The successful candidate will be responsible for managing the...