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Service Desk Operations Specialist

2 months ago

Bath, Bath and North East Somerset, United Kingdom Rotork Full time
Job Overview

We are seeking a highly skilled Service Desk Analyst to join our team at Rotork. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our service desk ticket system.

Responsibilities:

* Provide exceptional customer service and support to internal stakeholders
* Troubleshoot and resolve technical issues in a timely and efficient manner
* Collaborate with cross-functional teams to identify and implement process improvements
* Develop and maintain knowledge of various technologies, including desktop and server environments
* Stay up-to-date with industry trends and best practices

Requirements:

* Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
* Basic knowledge of server environments
* Experience with 1st line support
* Good understanding of different technologies, including telephony
* Understanding of MS active Directory User Administrations

What We Offer:

* Opportunity to work with a market-leading global flow control and instrumentation company
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Competitive compensation and benefits package

About Rotork:

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. We are committed to engineering excellence, safety, and sustainability.