Student Support Liaison
5 days ago
Job Title: Student Support Liaison
Company: Victoria College of Arts and Design
Location: On-site, Manchester, UK
Salary: £26,000 to £29,000 (Depending on experience and qualification)
Employment Type: Full-time, weekdays and weekends (5 days)
Hours: 9:00am – 5:00pm, or 1:30pm – 9:30pm
About Us
Victoria College of Arts and Design is a leading institution in the arts and design fields, committed to providing high-quality education and support to our students. Our mission is to guide and empower students to achieve their full potential and succeed in their chosen careers.
Job Summary
The Student Support Liaison will be responsible for providing comprehensive support and guidance to students throughout their academic journey. This role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment.
Key Responsibilities
- Provide personalised support to students in areas such as academic progress, personal issues, and career guidance
- Act as the primary point of contact for students, responding to enquiries and providing information in a timely and professional manner
- Manage student attendance and absences, ensuring compliance with university policies and procedures
- Collaborate with academic and administrative staff to identify and address student concerns, and provide feedback on academic progress
- Maintain accurate and up-to-date records of student information
- Provide regular and accurate reports to the university and partner institutions
- Organise and facilitate events and workshops aimed at promoting student engagement and enhancing the student experience
- Monitor and track student attendance, academic progress, and behaviour, and intervene where necessary
- Enrol and withdraw students through the administration system
- Contribute to the development and implementation of support services and policies
- Ensure continuous delivery of quality service, representing the university in a professional manner
Requirements
- Bachelor's degree in a relevant field
- Experience in a similar role within a higher education institution
- Excellent customer service skills, and communication and interpersonal skills, with the ability to build positive relationships with students and colleagues
- Strong organisational and time-management skills, with the ability to prioritise and manage competing demands
- An understanding of the challenges faced by students in higher education and an ability to provide appropriate support
- Flexibility to work occasional evenings and weekends
- Working in a fast-paced office environment
- Strong IT skills and knowledge in Microsoft Suites
- A commitment to upholding the university's values and policies
Benefits
- Private medical insurance with BUPA
- Annual leave (5.6 weeks), including bank holidays
- Workplace pension scheme
- Statutory Sick Pay
- Statutory maternity/paternity pays
- Career development opportunities
- Training and self-development opportunities
- Gym membership discounts
- Retail discount schemes
- Cinema discounts
- Grocery discounts
- Cycle to work
- Investing and savings opportunities
- Financial wellbeing – personal debt advice
- Financial wellbeing education
- My Mind Pal (mental fitness)
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