Mortgage Servicing Investigator

4 days ago

Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgages Full time
Job Title: Mortgage Servicing Investigator

At Kensington Mortgages, we're committed to providing exceptional customer service and resolving complaints efficiently. As a Mortgage Servicing Investigator, you'll play a crucial role in ensuring our customers receive the best possible experience.

Key Responsibilities:
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Collaborate with internal teams to gather information and resolve complex issues.
  • Develop and implement effective solutions to prevent future complaints.
  • Provide exceptional customer service, ensuring customers feel valued and supported throughout the process.
  • Stay up-to-date with regulatory requirements and industry developments to ensure compliance.
Requirements:
  • Experience in financial services, with a focus on customer complaints and resolution.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office applications, with experience in using core systems within customer contact and administration environments.
What We Offer:

We're committed to creating a supportive and inclusive work environment, where employees can thrive and grow. As a Mortgage Servicing Investigator, you'll have access to:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and collaborative team environment, with opportunities to build strong relationships with colleagues.
  • A comprehensive employee benefits package, including health insurance, pension scheme, and more.

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