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Mortgage Administrator

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgage Company Full time
About the Role

We are seeking a highly organized and detail-oriented Mortgage Administrator to join our team at Kensington Mortgage Company. As a key member of our Deeds team, you will be responsible for managing title deeds for mortgaged properties and responding to internal and external requests accurately and efficiently.

Key Responsibilities
  • Plan and prioritize allocated workloads against agreed service standards.
  • Investigate and respond to internal and external requests in a timely and accurate manner.
  • Ensure all work completed is done in accordance with applicable regulation, process, and policy.
  • Consider risk when completing daily activities.
  • Identify process improvements and efficiencies.
Requirements
  • Able to work in a target-driven environment centered on customer delivery.
  • Understanding of Microsoft Office applications.
  • Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
  • Understanding of customer administration processes and policies.
  • Strong administration skills.
What We Offer

We offer a supportive and inclusive work environment where you can grow and develop your skills. Our employees are critical to our success, and we recognize the difference it makes when people challenge themselves and take advantage of development opportunities. We also value work-life balance and continuously develop our benefits offering to create an inclusive and supportive culture.