Mortgage Servicing Investigator

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgages Full time

Job Summary

We are seeking a highly skilled Mortgage Servicing Investigator to join our team at Kensington Mortgages. As a key member of our Complaints team, you will be responsible for investigating and resolving complex customer complaints in a timely and efficient manner.

Key Responsibilities

  • Investigate and respond to internal and external requests accurately and efficiently.
  • Handle redress calls and/or transactions and resolve challenging customer communications and queries to effective resolution.
  • Ensure all work completed is done so in accordance with applicable regulation, procedure and policy whilst utilising judgement to resolve issues and record trends.
  • Resolve queries or referrals from both within and outside of the team.
  • Consider risk when completing daily activities.
  • Provide technical knowledge as a subject matter expert (SME) and represent your area of specialism where required.

Requirements

  • Experience and knowledge of working within Financial Services is essential.
  • Able to embrace change whilst adopting a positive attitude.
  • Experience of working in a target driven environment centred on customer delivery.
  • Understanding of Microsoft office applications.
  • Able to interpret and respond clearly and effectively to verbal requests over the telephone or in writing.
  • Understanding numerous/complex customer administration processes and policies.
  • Experience of working in a customer facing/engagement environment and resolving customer complaints.

About Us

Kensington Mortgages is a leading specialist mortgage lender, committed to providing innovative solutions to customers who may not fit traditional mortgage criteria. We are passionate about delivering exceptional customer service and are looking for talented individuals to join our team.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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