Servicing Investigator

2 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgages Full time
Job Summary

As a Complaint Resolution Expert at Kensington Mortgages, you will be responsible for investigating and resolving complex customer complaints in a timely and accurate manner. Your expertise in financial services and ability to interpret and respond clearly to verbal requests will be essential in providing effective resolutions to customers. In this role, you will work closely with the Complaints team to resolve incoming complaints and provide excellent customer service.

Key Responsibilities
  • Investigate and respond to internal and external requests accurately and efficiently.
  • Use judgement to resolve issues and record trends while ensuring all work is completed in accordance with applicable regulation, procedure, and policy.
  • Resolve queries or referrals from within and outside of the team while considering risk.
  • Provide technical knowledge as a subject matter expert (SME) and represent your area of specialism when required.


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