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Mortgage Servicing Investigator

2 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgages Full time
About the Role

We are seeking a highly skilled and experienced Mortgage Servicing Investigator to join our team at Kensington Mortgages. As a key member of our Complaints Team, you will play a critical role in resolving customer complaints in a timely and effective manner.

Key Responsibilities
  • Investigate and respond to internal and external complaints accurately and efficiently.
  • Take ownership of complex complaints and work closely with stakeholders to resolve issues.
  • Provide technical knowledge as a subject matter expert and represent the team in meetings and discussions.
  • Ensure all work is completed in accordance with applicable regulation, procedure, and policy.
  • Collaborate with the Customer Service team to resolve complaints at first point of contact.
Requirements
  • Experience working in Financial Services, with a strong understanding of mortgage administration and complaint handling.
  • Excellent communication and interpersonal skills, with the ability to articulate complex information to customers and stakeholders.
  • Ability to work in a target-driven environment, with a focus on customer delivery and resolution.
  • Strong analytical and problem-solving skills, with the ability to interpret and respond to complex customer queries.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. Our team is dedicated to providing excellent customer service and working together to achieve our goals.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please apply today.