Training and Quality Assurance Lead Position

1 day ago


Manchester, United Kingdom Travel Trade Recruitment Limited Full time

We are looking for a skilled Training and Quality Assurance Manager to oversee the creation and delivery of innovative training programs for our in-house and virtual call centre teams. This individual will be responsible for ensuring that new employees and remote team members are fully prepared to represent our clients and partners with excellence.

  • The successful candidate will have expertise in designing and producing high-quality training materials, modules, and resources.
  • They will also be responsible for monitoring training effectiveness through feedback, evaluations, and key performance indicators (KPIs).
  • We require someone with a deep commitment to employee development and fostering a positive, inclusive work culture.

A competitive salary up to £35k depends on experience and skills. We also offer a flexible working environment, opportunities for career growth, and a comprehensive benefits package.



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