Quality Assurance and Training Director
4 days ago
Are you a results-driven leader with a passion for quality assurance and training? We are seeking a dynamic professional to join our team as the Training and Quality Assurance Manager. In this role, you will be responsible for developing and implementing effective training programs that enhance employee skills and knowledge.
Responsibilities:- Create comprehensive training plans and materials to support the growth and development of our in-house and virtual call centre teams.
- Conduct regular training sessions and workshops to equip employees with the necessary skills and expertise.
- Analyse training data and evaluate program effectiveness to identify areas for improvement.
- Develop and implement strategies to address any gaps in training and improve overall employee performance.
- At least 3 years of experience in training and quality assurance, preferably in the travel industry.
- Excellent communication and interpersonal skills, with the ability to engage and motivate team members.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Familiarity with learning management systems (LMS) and e-learning tools.
- A strong commitment to employee development and continuous improvement.
- Basic salary up to £35,000 depending on experience.
- Opportunities for career advancement and professional growth.
- A healthy work-life balance and flexible working arrangements.
- Recognition programs and rewards for outstanding performance.
- 25 days paid holiday per year.
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Training and Quality Assurance Director
3 days ago
Manchester, United Kingdom Travel Trade Recruitment Limited Full time**Travel Trade Recruitment Limited** is seeking a **Training and Quality Assurance Director** to join their expanding team. This dynamic leader will play a key role in shaping the onboarding and development of their in-house and virtual call centre teams.The ideal candidate will have a proven track record of designing, delivering, and evaluating training...
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Director of Quality Assurance
4 weeks ago
Manchester, United Kingdom Community Integrated Care Full timeElevate care standards as our Director of Quality Assurance for Complex Care at Community Integrated Care. This role can be based anywhere in the UK.We believe in transforming lives through exceptional care. As an award-winning, progressive charity, we provide innovative and high-quality support to individuals with complex needs.This is a really exciting...
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Director of Quality Assurance
5 days ago
Manchester, United Kingdom Austin Fraser Full timeAbout the RoleWe are seeking a highly skilled Director of Quality Assurance to join our team. In this role, you will be responsible for ensuring the quality of local authority placements and reviewing processes and services.You will also network with MDT stakeholders, generate leads for sales teams, manage report writing and training for staff, and ensure...
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Quality Assurance Director
3 days ago
Manchester, United Kingdom Pertemps Network Group Full timeAbout the RolePertemps Network Group is looking for a Quality Assurance Director to lead efforts in ensuring the organisation's qualifications meet and exceed regulatory standards. As part of a dynamic team, you will develop and implement robust Quality Assurance frameworks to maintain compliance with regulatory bodies.This is an exceptional opportunity to...
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Senior Quality Assurance Director
5 days ago
Manchester, United Kingdom LDNY People Full timeSenior Quality Assurance DirectorLDMY People invites applications for a seasoned Senior Quality Assurance Director to join their North West office. As a key member of the Senior management team, you will oversee the quality management system, ensuring alignment with industry standards and company objectives.Your responsibilities will include:Developing and...
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Quality Assurance Director
2 weeks ago
Manchester, United Kingdom Grant Thornton LLP Full timeWe are seeking a Quality Assurance Director to join our team at Grant Thornton LLP. As a key member of our quality assurance team, you will be responsible for ensuring the quality and integrity of our audit services.This role requires a strong understanding of audit processes and procedures, as well as experience in leading audits of varying sizes. A...
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Quality Assurance Director
3 days ago
Manchester, United Kingdom Michael Page Full timeAbout the Job:As a Quality Assurance Director, you will be responsible for leading the development and implementation of our client's quality management system. This is a highly visible role, and you will be expected to provide expert advice and guidance to senior management on all matters related to quality and regulatory compliance. You will also be...
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Quality Assurance Director
2 months ago
Manchester, United Kingdom CV-Library Full timeAre you the kind of quality assurance leader that likes to work directly with the stakeholders? Are you looking for a role with a true seat at the table? Are you wanting a leadership role on a reputable GMP manufacturing site? Our client is a leading UK manufacturer or Solid and Liquid Oral dosage forms from their sites based just outside of the city of...
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Quality Assurance Professional
4 weeks ago
Manchester, United Kingdom Quality Enterprises USA Full timeJob OverviewAt Quality Enterprises USA, we are seeking a highly skilled Quality Assurance Professional to join our team. This role will be responsible for conducting quality assurance assessments and cross validations to ensure that our policies and procedures are followed, improving customer experience and outcomes through continuous improvement and...
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Quality Assurance and Training Lead
3 days ago
Manchester, United Kingdom Travel Trade Recruitment Limited Full timeJob Summary: We are seeking a Quality Assurance and Training Lead to join our team at Travel Trade Recruitment Limited. As a key member of our organization, you will be responsible for ensuring the quality and effectiveness of our training programs and providing constructive feedback to help our team members exceed expectations.Key Responsibilities:- Conduct...
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Quality Assurance Director
3 days ago
Manchester, United Kingdom Stirling Warrington Full timeJob DescriptionWe are seeking a Quality Assurance Director to join our team at Stirling Warrington. This is a full-time role that offers a competitive salary and benefits package.About the RoleDevelop and implement quality management systems to ensure the company meets its safety and community responsibilities.Collaborate with internal stakeholders to ensure...
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Executive Director of Quality Assurance
10 hours ago
Manchester, United Kingdom Austin Fraser Full timeJob OverviewWe are seeking a highly skilled Executive Director of Quality Assurance to join our team. As the ideal candidate, you will have a strong background in quality assurance and a proven track record of delivering high-quality services.The successful candidate will be responsible for ensuring that our social care services meet the highest standards of...
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Manager of Training and Quality Assurance
3 days ago
Manchester, United Kingdom Travel Trade Recruitment Limited Full timeThis challenging role involves overseeing the development and implementation of effective training strategies to enhance the skills and knowledge of our in-house and virtual call centre teams. The successful Training and Quality Assurance Manager will be responsible for creating engaging training programs, monitoring their effectiveness, and providing...
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Training & Quality Assurance Manager
1 month ago
Manchester, United Kingdom CV-Library Full timeMy client an independently owned company, with a proven track record of providing outsourced solutions specifically to the travel industry are seeking a Training and Quality Assurance Manager to join their expanding and successful team. Are you a dynamic leader with a strategic mindset, a passion for continuous improvement, with a knack for delivering...
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Training & Quality Assurance Manager
3 weeks ago
Manchester, United Kingdom Travel Trade Recruitment Limited Full timeMy client an independently owned company, with a proven track record of providing outsourced solutions specifically to the travel industry are seeking a Training and Quality Assurance Manager to join their expanding and successful team. Are you a dynamic leader with a strategic mindset, a passion for continuous improvement, with a knack for delivering...
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Training and Quality Assurance Officer
5 days ago
Manchester, United Kingdom AWD online Full timeAs a leading provider of call centre services, AWD online is committed to delivering exceptional customer experiences through our highly trained and skilled teams. We are now seeking an experienced Continuous Improvement Training Officer / Quality Coach & Trainer to join our team and drive performance improvement and quality assurance across our...
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Quality Assurance Director
6 days ago
Manchester, United Kingdom Gregory Walker Associates Full timeTechnical Services Manager Job SummaryWe are seeking an experienced Technical Services Manager to join our client's dynamic team in Manchester. As a key member of the management team, you will be responsible for managing and leading a technical team, developing and implementing quality assurance systems, and troubleshooting and resolving technical issues in...
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Training and Quality Assurance Lead
1 week ago
Manchester, United Kingdom Travel Trade Recruitment Limited Full timeTravel Trade Recruitment LimitedWe are seeking a dynamic Training & Quality Assurance Manager to join our expanding team. As a key player in shaping the onboarding and development of our call centre teams, you will create and oversee innovative training programs.Job Description:Develop and present induction programmes for new startersProduce and deliver...
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Quality Assurance Specialist
4 weeks ago
Manchester, United Kingdom First Central Services Full timeJob Description:At First Central Services, we're seeking an experienced Quality Assurance Specialist to join our team. As a key member of our Customer Relations department, you'll play a vital role in ensuring the quality of our internal processes and providing assurance that good outcomes are delivered for both our customers and the business.About the...
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Quality Assurance Expert
3 days ago
Manchester, United Kingdom Linear Recruitment Ltd Full timeWe are seeking a dedicated Quality Assurance Expert to join our team at Linear Recruitment Ltd.About the Position:The successful candidate will play a vital role in promoting a culture of quality excellence throughout the organization. Key responsibilities include monitoring and reporting on quality key performance indicators (KPIs) to identify trends and...