Quality Assurance and Training Lead
21 hours ago
Key Responsibilities:
- Conduct call monitoring and provide constructive feedback to help the team exceed
- Work closely with partner organizations to ensure that any process changes or updates are effectively communicated across the team in a timely manner
- Monitor training effectiveness through feedback, evaluations, and KPIs
Requirements:
- Proven experience in quality assurance and training
- Excellent communication and interpersonal skills
- Ability to provide constructive feedback and coaching
Salary: £45,000 - £55,000 per annum
This is an excellent opportunity for an experienced Quality Assurance and Training Lead to join our team and contribute to the growth and success of our organization.
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