Client Care Manager

6 days ago


Manchester, United Kingdom The Portfolio Group Full time

The Portfolio Group is seeking a talented Client Care Manager to join our team in Manchester. This exciting opportunity will see you work with an award-winning HR Software provider, helping them deliver exceptional customer service and drive business growth.

About the Role
  • As a Client Care Manager, you will be accountable for delivering outstanding customer service, managing a team of professionals, and implementing best practices to improve service delivery.
  • You will also be responsible for analysing data, identifying trends, and making recommendations to enhance the overall customer experience.
  • Additionally, you will collaborate with stakeholders across the organisation to develop new processes and improve client engagement.
Requirements
  • A strong background in management, customer service, and team leadership.
  • Excellent communication and organisational skills, with the ability to prioritise tasks under pressure.
  • Experience in analysing data, identifying trends, and developing recommendations to improve business performance.
  • A proven track record of delivering excellent customer service and driving business growth.

The successful candidate will have a salary of £55,000 - £65,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service and driving business growth, we would love to hear from you


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