Airline Provision Specialist
2 days ago
Company Overview: As a leading tour operator, we are seeking an experienced Flights Manager to join our team at an exciting time of company growth.
Key Responsibilities:
- Lead and manage a team with responsibility for ensuring efficient flight provision for all trips, obtaining prices for group allocations via consolidators and direct with airlines.
- Review and adapt current processes to ensure operational efficiency and fit for purpose with the introduction of the GDS.
- Build and maintain effective commercial relationships with airline suppliers.
- Support team in all aspects of the role to include flight changes, cancellations and emergency situations arising.
- In collaboration with product team, research appropriate routes and air pricing solutions with airlines.
- Oversee flight loading and daily flight monitoring.
- Keep up to date with destination entry regulations and ensure all visas are processed efficiently and accurately.
- Ensure service delivery standards are met and customer service delivery is always of an exceptional standard.
- Review of current team structure and manage and develop a fights team to meet the growing needs of the business, creating a positive team environment. Providing ongoing training and coaching.
Requirements:
- Minimum 3 years' experience in a flights or aviation department in the travel industry.
- Experience in a leadership role, with exceptional people skills and an ability to motivate and inspire.
- Passion for delivering excellence, with fresh new ideas and a will to make things happen
- Proficiency with GDS platforms, ideally Amadeus.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet deadlines.
- Knowledge and understanding of scheduled airline contracts group flights.
Additional Information:
- The successful candidate will receive a salary of approximately £40,000 per annum.
- This is a Monday-Friday role, with some flexibility for hybrid working after initial induction.
- We offer a range of benefits, including Perkbox, discounted holidays & fam trips, and wide variety of staff social activities.
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