Flight Operations Coordinator

2 days ago


Norwich, Norfolk, United Kingdom C&M Travel Recruitment Full time
Description 2:About Us

We are a renowned tour operator offering a range of worldwide touring holidays. We are currently seeking a skilled Flights Manager to lead our team during this period of company growth.

Responsibilities:

  • Manage a team responsible for ensuring efficient flight provision, securing group allocation prices through consolidators and direct with airlines.
  • Analyse and refine existing processes to achieve optimal operational efficiency with the introduction of the GDS system.
  • Foster strong commercial partnerships with airline suppliers.
  • Support the team in all aspects of the role, including handling flight changes, cancellations, and emergencies.
  • Collaborate with the product team to investigate suitable routes and air pricing solutions with airlines.
  • Oversee daily flight loading and monitoring.
  • Stay updated on destination entry regulations and process visas efficiently and accurately.
  • Ensure high service delivery standards and deliver exceptional customer service.
  • Examine and adjust the team's structure to meet the expanding needs of the business, promoting a positive team culture while providing ongoing training and guidance.

Requirements:

  • At least 3 years of experience in flights or aviation departments within the travel industry.
  • A background in leadership roles, possessing exceptional interpersonal skills and the ability to motivate and inspire.
  • A commitment to delivering excellence, driven by innovative ideas and a desire to drive results.
  • Familiarity with GDS platforms, preferably Amadeus.
  • Exceptional organisational skills and attention to detail.
  • Superior communication and customer service skills.
  • Ability to thrive under pressure and meet deadlines.
  • Detailed knowledge and understanding of scheduled airline contracts for group flights.

Further Details:

  • The selected candidate will be offered a salary of around £40,000 annually.
  • This position involves working Monday-Friday, with some flexibility for hybrid working following initial training.
  • We provide various employee benefits, including Perkbox, discounted holidays, fam trips, and numerous staff social events.


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