Flight Operations Coordinator
2 days ago
We are a renowned tour operator offering a range of worldwide touring holidays. We are currently seeking a skilled Flights Manager to lead our team during this period of company growth.
Responsibilities:
- Manage a team responsible for ensuring efficient flight provision, securing group allocation prices through consolidators and direct with airlines.
- Analyse and refine existing processes to achieve optimal operational efficiency with the introduction of the GDS system.
- Foster strong commercial partnerships with airline suppliers.
- Support the team in all aspects of the role, including handling flight changes, cancellations, and emergencies.
- Collaborate with the product team to investigate suitable routes and air pricing solutions with airlines.
- Oversee daily flight loading and monitoring.
- Stay updated on destination entry regulations and process visas efficiently and accurately.
- Ensure high service delivery standards and deliver exceptional customer service.
- Examine and adjust the team's structure to meet the expanding needs of the business, promoting a positive team culture while providing ongoing training and guidance.
Requirements:
- At least 3 years of experience in flights or aviation departments within the travel industry.
- A background in leadership roles, possessing exceptional interpersonal skills and the ability to motivate and inspire.
- A commitment to delivering excellence, driven by innovative ideas and a desire to drive results.
- Familiarity with GDS platforms, preferably Amadeus.
- Exceptional organisational skills and attention to detail.
- Superior communication and customer service skills.
- Ability to thrive under pressure and meet deadlines.
- Detailed knowledge and understanding of scheduled airline contracts for group flights.
Further Details:
- The selected candidate will be offered a salary of around £40,000 annually.
- This position involves working Monday-Friday, with some flexibility for hybrid working following initial training.
- We provide various employee benefits, including Perkbox, discounted holidays, fam trips, and numerous staff social events.
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