Travel Industry Manager
2 weeks ago
We are recruiting for a dedicated Flights Manager to oversee our flights operations and support team during this period of expansion.
Main Responsibilities:
- Lead a team ensuring timely and cost-effective flight arrangements for all trips, negotiating group allocations directly with airlines and via consolidators.
- Evaluate and improve current processes to enhance operational efficiency in conjunction with the GDS implementation.
- Nurture and maintain collaborative relationships with airline partners.
- Assist the team in their duties, encompassing flight adjustments, cancellations, and crisis management.
- Collaborate with the products team to identify suitable routes and airfare solutions with airlines.
- Oversee the coordination of daily flight loading and monitoring.
- Stay informed about visa requirements and ensure their accurate and efficient processing.
- Maintain high service standards and consistently deliver excellent customer experiences.
- Re-evaluate the team structure to align with the company's growth needs, fostering a supportive team environment and providing ongoing coaching.
Qualifications:
- Minimum 3 years of experience in the travel industry, specifically in flights or aviation departments.
- Prior experience in leadership positions, showcasing strong interpersonal and motivational skills.
- Commitment to excellence, coupled with innovative ideas and a drive for results.
- Proficiency in GDS systems, preferably Amadeus.
- Outstanding organisational abilities and attention to detail.
- Superb communication and customer service skills.
- Ability to perform well under pressure and meet tight deadlines.
- In-depth knowledge of scheduled airline contracts for group flights.
More Information:
- The chosen candidate will receive an annual salary of approximately £40,000.
- This role entails working Monday-Friday, with some flexibility for hybrid working after initial onboarding.
- We offer a variety of employee benefits, including Perkbox, reduced holiday rates, and numerous opportunities for socialising with colleagues.
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