Travel Industry Manager

2 weeks ago


Norwich, Norfolk, United Kingdom C&M Travel Recruitment Full time
Description 3:Job Brief

We are recruiting for a dedicated Flights Manager to oversee our flights operations and support team during this period of expansion.

Main Responsibilities:

  • Lead a team ensuring timely and cost-effective flight arrangements for all trips, negotiating group allocations directly with airlines and via consolidators.
  • Evaluate and improve current processes to enhance operational efficiency in conjunction with the GDS implementation.
  • Nurture and maintain collaborative relationships with airline partners.
  • Assist the team in their duties, encompassing flight adjustments, cancellations, and crisis management.
  • Collaborate with the products team to identify suitable routes and airfare solutions with airlines.
  • Oversee the coordination of daily flight loading and monitoring.
  • Stay informed about visa requirements and ensure their accurate and efficient processing.
  • Maintain high service standards and consistently deliver excellent customer experiences.
  • Re-evaluate the team structure to align with the company's growth needs, fostering a supportive team environment and providing ongoing coaching.

Qualifications:

  • Minimum 3 years of experience in the travel industry, specifically in flights or aviation departments.
  • Prior experience in leadership positions, showcasing strong interpersonal and motivational skills.
  • Commitment to excellence, coupled with innovative ideas and a drive for results.
  • Proficiency in GDS systems, preferably Amadeus.
  • Outstanding organisational abilities and attention to detail.
  • Superb communication and customer service skills.
  • Ability to perform well under pressure and meet tight deadlines.
  • In-depth knowledge of scheduled airline contracts for group flights.

More Information:

  • The chosen candidate will receive an annual salary of approximately £40,000.
  • This role entails working Monday-Friday, with some flexibility for hybrid working after initial onboarding.
  • We offer a variety of employee benefits, including Perkbox, reduced holiday rates, and numerous opportunities for socialising with colleagues.


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