Customer Experience Specialist

2 days ago


Coventry, Coventry, United Kingdom Treeleicester Full time

We're seeking a highly motivated and experienced Front of House staff member to join our team at The Cottage Coventry. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer experiences and driving business success.

Job Summary

This role involves taking ownership of the customer journey, ensuring a seamless experience from start to finish. You'll work closely with our kitchen team to deliver high-quality food and beverages, ensure accurate ordering and payment processing, and maintain high standards of service.

  • Previous experience working front of house in a hospitality or customer-facing environment is essential.
  • You must be enthusiastic and passionate about food and beer, with excellent communication skills.
  • Delivering excellent customer service and great teamwork in a fast-paced and pressurized environment is crucial.
  • A result-driven and ambitious individual keen to develop your career and grow with us is required.
Benefits and Compensation

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as:

  • 28 days' annual leave.
  • A Company Pension scheme.
  • Retail and beer discounts.
  • Fun culture surrounded by a supportive team.
  • Free food when on shift.
  • Refer a friend Bonus.
  • Employee Assistance programme.
  • Benefits portal.
  • 30% dining discount at all managed houses.
  • Great working environment and prospects.


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