Customer Experience Specialist
2 days ago
We're seeking a highly motivated and experienced Front of House staff member to join our team at The Cottage Coventry. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer experiences and driving business success.
Job SummaryThis role involves taking ownership of the customer journey, ensuring a seamless experience from start to finish. You'll work closely with our kitchen team to deliver high-quality food and beverages, ensure accurate ordering and payment processing, and maintain high standards of service.
- Previous experience working front of house in a hospitality or customer-facing environment is essential.
- You must be enthusiastic and passionate about food and beer, with excellent communication skills.
- Delivering excellent customer service and great teamwork in a fast-paced and pressurized environment is crucial.
- A result-driven and ambitious individual keen to develop your career and grow with us is required.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as:
- 28 days' annual leave.
- A Company Pension scheme.
- Retail and beer discounts.
- Fun culture surrounded by a supportive team.
- Free food when on shift.
- Refer a friend Bonus.
- Employee Assistance programme.
- Benefits portal.
- 30% dining discount at all managed houses.
- Great working environment and prospects.
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