Customer Service Team Lead

2 weeks ago


Darlington, Darlington, United Kingdom Bannatyne Full time
Job Summary

We are seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Key Responsibilities:
  • Lead, train and motivate the front of house team to provide outstanding customer service.
  • Perform Duty Manager duties such as being a key holder and having responsibility for unlocking/locking the building if the DM is closing/opening the club, along with assisting with crisis management.
  • Conduct regular performance reviews and provide ongoing coaching and support to team members.


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