Event Management Director

1 week ago


Belfast, United Kingdom 3D Personnel LTD Full time

Accommodation and Conference Coordinator

We are seeking an experienced Accommodation and Conference Coordinator to oversee all aspects of accommodation and event management within a hotel, conference centre, or similar venue.

Job Overview:

The Accommodation and Conference Coordinator is responsible for managing the day-to-day operations of the accommodation and events department. The coordinator will work closely with clients to plan and execute events, ensuring they meet or exceed expectations.

Key Responsibilities:
  • Event Planning and Coordination:
    • Meet with clients to understand their needs, preferences, and budget.
    • Assist clients in selecting appropriate event packages, venues, and services.
    • Coordinate all aspects of the event, from initial inquiry to post-event follow-up.
    • Develop detailed event plans and timelines for each conference/banquet.
  • Staff Management:
    • Supervise and train the accommodation and events staff, including event coordinators, servers, chefs, and other team members.
    • Schedule staff shifts and ensure adequate coverage during events.
    • Provide leadership and support to ensure staff delivers high-quality service.
  • Customer Service:
    • Provide exceptional customer service before, during, and after events.
    • Handle client concerns, complaints, and special requests in a timely and professional manner.
    • Ensure the event runs smoothly and resolves any problems that arise.
  • Budgeting and Financial Management:
    • Prepare cost estimates and quotes for clients, ensuring profitability while meeting customer expectations.
    • Manage budgets for events, including negotiating with suppliers, tracking expenses, and minimizing costs.
  • Marketing and Sales:
    • Collaborate with the sales and marketing team to promote accommodation and events services.
    • Develop promotional materials, including brochures, and maintain an online presence for events.
    • Attend trade shows, industry events, and networking functions to promote the venue.
  • Logistics Management:
    • Oversee the setup and breakdown of events, ensuring rooms are prepared with necessary equipment, catering, and decor.
    • Ensure all AV equipment, furniture, lighting, and other requirements are in place and functioning.
    • Manage catering, coordinating with chefs and service staff to ensure timely and quality food service.
  • Health and Safety Compliance:
    • Ensure all events comply with local health and safety regulations.
    • Maintain a safe working environment for staff and guests during events.
    • Manage emergency procedures and staff training for safety protocols.
  • Quality Control:
    • Monitor the execution of events to ensure high standards of service and presentation.
    • Review client feedback and implement improvements for future events.
Requirements:
  • Education:
    • Degree in Hospitality Management, Event Management, or a related field (preferred).
  • Experience:
    • 3-5 years in a management role in a conference or event environment.
    • Budgeting and financial management proficiency.
    • Proficiency with event management software.
Working Conditions:

This role is key to ensuring that clients have memorable, seamless events while maintaining the efficiency and profitability of the accommodation and events department.

Salary: £35,000 - £45,000 per annum.


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