Event Management Director
1 week ago
Accommodation and Conference Coordinator
We are seeking an experienced Accommodation and Conference Coordinator to oversee all aspects of accommodation and event management within a hotel, conference centre, or similar venue.
Job Overview:The Accommodation and Conference Coordinator is responsible for managing the day-to-day operations of the accommodation and events department. The coordinator will work closely with clients to plan and execute events, ensuring they meet or exceed expectations.
Key Responsibilities:- Event Planning and Coordination:
- Meet with clients to understand their needs, preferences, and budget.
- Assist clients in selecting appropriate event packages, venues, and services.
- Coordinate all aspects of the event, from initial inquiry to post-event follow-up.
- Develop detailed event plans and timelines for each conference/banquet.
- Staff Management:
- Supervise and train the accommodation and events staff, including event coordinators, servers, chefs, and other team members.
- Schedule staff shifts and ensure adequate coverage during events.
- Provide leadership and support to ensure staff delivers high-quality service.
- Customer Service:
- Provide exceptional customer service before, during, and after events.
- Handle client concerns, complaints, and special requests in a timely and professional manner.
- Ensure the event runs smoothly and resolves any problems that arise.
- Budgeting and Financial Management:
- Prepare cost estimates and quotes for clients, ensuring profitability while meeting customer expectations.
- Manage budgets for events, including negotiating with suppliers, tracking expenses, and minimizing costs.
- Marketing and Sales:
- Collaborate with the sales and marketing team to promote accommodation and events services.
- Develop promotional materials, including brochures, and maintain an online presence for events.
- Attend trade shows, industry events, and networking functions to promote the venue.
- Logistics Management:
- Oversee the setup and breakdown of events, ensuring rooms are prepared with necessary equipment, catering, and decor.
- Ensure all AV equipment, furniture, lighting, and other requirements are in place and functioning.
- Manage catering, coordinating with chefs and service staff to ensure timely and quality food service.
- Health and Safety Compliance:
- Ensure all events comply with local health and safety regulations.
- Maintain a safe working environment for staff and guests during events.
- Manage emergency procedures and staff training for safety protocols.
- Quality Control:
- Monitor the execution of events to ensure high standards of service and presentation.
- Review client feedback and implement improvements for future events.
- Education:
- Degree in Hospitality Management, Event Management, or a related field (preferred).
- Experience:
- 3-5 years in a management role in a conference or event environment.
- Budgeting and financial management proficiency.
- Proficiency with event management software.
This role is key to ensuring that clients have memorable, seamless events while maintaining the efficiency and profitability of the accommodation and events department.
Salary: £35,000 - £45,000 per annum.
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