Customer Experience Coordinator
1 week ago
We are seeking a skilled Customer Experience Coordinator to join our Commercial Operations Team at Girbau UK. This is a full-time position based in Hitchin, Herts.
As a Customer Experience Coordinator, you will be responsible for delivering exceptional customer service and ensuring that customers receive the best possible after-sales support.
Key Responsibilities:
- Work collaboratively with the Area Sales Manager to provide top-notch after-sales service to customers within a designated geographical area.
- Manage customer inquiries and escalate issues as necessary, ensuring timely resolution and communication.
- Process and invoice jobs, as well as raise credit notes, in a timely and accurate manner.
- BUILD AND MAINTAIN ROBUST RELATIONSHIPS WITH REGIONAL CUSTOMERS.
Requirements:
- Excellent interpersonal and communication skills.
- Efficiency, accuracy, and attention to detail.
- Self-motivated and willing to take the initiative.
- Aptitude to work without direct supervision.
- Strong organisational skills with the ability to adapt and successfully multitask.
- Good working knowledge of Word, Outlook, Excel, and ideally database programmes.
- Minimum of one year's experience of administration and reception work within a busy office environment.
- A minimum of 5 GCSEs with grades A-C (including maths and English).
- Ideally NVQ level 2 in Customer Service.
Estimated Salary: £28,000 - £35,000 per annum, depending on experience.
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