Customer Experience Coordinator

1 week ago


Hitchin, Hertfordshire, United Kingdom Girbau UK Full time
Job Description

We are seeking a skilled Customer Experience Coordinator to join our Commercial Operations Team at Girbau UK. This is a full-time position based in Hitchin, Herts.

As a Customer Experience Coordinator, you will be responsible for delivering exceptional customer service and ensuring that customers receive the best possible after-sales support.

Key Responsibilities:

  • Work collaboratively with the Area Sales Manager to provide top-notch after-sales service to customers within a designated geographical area.
  • Manage customer inquiries and escalate issues as necessary, ensuring timely resolution and communication.
  • Process and invoice jobs, as well as raise credit notes, in a timely and accurate manner.
  • BUILD AND MAINTAIN ROBUST RELATIONSHIPS WITH REGIONAL CUSTOMERS.

Requirements:

  • Excellent interpersonal and communication skills.
  • Efficiency, accuracy, and attention to detail.
  • Self-motivated and willing to take the initiative.
  • Aptitude to work without direct supervision.
  • Strong organisational skills with the ability to adapt and successfully multitask.
  • Good working knowledge of Word, Outlook, Excel, and ideally database programmes.
  • Minimum of one year's experience of administration and reception work within a busy office environment.
  • A minimum of 5 GCSEs with grades A-C (including maths and English).
  • Ideally NVQ level 2 in Customer Service.

Estimated Salary: £28,000 - £35,000 per annum, depending on experience.



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