Customer Service Representative for Vaccine Outreach Program

1 week ago


Hitchin, Hertfordshire, United Kingdom Sikkerrejse Full time
Immunisation Programme Call Centre Team Member

We are seeking an experienced Customer Service Representative to join our immunisation programme team in a call centre role at Sikkerrejse European LifeCare Group.

About the Role:

  • As a key member of our call centre team, you will be responsible for handling calls and emails from parents/carers booking vaccinations.
  • You will work collaboratively with the team to coordinate clinics and maintain accurate data records.

Key Skills and Qualifications:

  • Excellent customer service skills with a polite and professional telephone manner.
  • Experience in call centres or customer-facing roles is essential.
  • Knowledge of data protection principles and practices is crucial.
  • Bilingual skills are desirable but not required.
  • Familiarity with Microsoft Office (Word & Excel) and other IT systems is necessary.

Benefits Package:

  • A competitive salary of £22,000 per annum.
  • 25 days annual leave.
  • Pension scheme.
  • Supermarket discounts.
  • Employee assistant programme.
  • Employee referral scheme.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to contribute to a rewarding vaccination outreach programme.


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