Claims Specialist

3 days ago


Ipswich, Suffolk, United Kingdom WTW Full time
Job Description

We are seeking a highly skilled Claims Handler to join our team at WTW. As a Claims Handler, you will be responsible for managing an allocation of low-value claims, ensuring that they are handled efficiently and effectively.

Key Responsibilities
  • Claims Management: Manage an allocation of low-value claims, ensuring that they are handled in accordance with WTW's financial processes and reserving procedures.
  • Insurance Industry Knowledge: Have a good understanding of the insurance industry and claims handling processes.
  • Teamwork and Communication: Work collaboratively with the team to monitor key client outcomes and take appropriate action to deliver pre-defined service standards.
  • Compliance and Audit: Ensure compliance with all aspects of WTW's financial processes and adhere to the audit process.
  • Continuous Improvement: Support and contribute to the Continuous Improvement Forum to drive process improvements.
  • Education and Experience: A minimum of GCSEs in Maths and English at Level 4 and above, with experience in a similar role advantageous but not essential.
  • Skills and Qualifications: Excellent customer service skills, strong organizational abilities, flexibility to work in a performance-driven environment, and proficiency in Microsoft Office and applicant tracking systems.

Why Join Us? As a Claims Handler at WTW, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our organization.



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