Digital Customer Experience Specialist

4 weeks ago


Lane Head, United Kingdom Sofology Full time

We're seeking a highly motivated and organized Digital Customer Experience Specialist to join our dynamic Digital Product/ UX team. As a key member of the team, you will play a crucial role in delivering projects, fixes, and initiatives that support our digital strategy and vision.



Your primary focus will be on coordinating website development projects, providing status updates, and ensuring tasks and updates are completed on time. You will also be responsible for raising development tickets in project tracking software, documenting development requirements in user story format, and testing website development initiatives.



A successful candidate will have a strong ability to build strong relationships across the business, communicate clearly and confidently, and possess a calm and well-organized approach to problem-solving. Experience with e-commerce practices, technical skills, and knowledge of project briefing and tracking software (e.g., Jira/Trello) are highly advantageous.



In return, we offer a competitive basic salary with a company bonus, plenty of opportunities to learn and grow, and a range of benefits including 30% discount across the Group, access to discounts at high street retailers, and enhanced maternity and adoption pay. We're a fun place to be, and we know our people are priceless.



So, if you're passionate about delivering exceptional customer experiences and have a strong background in digital projects, product, or UX roles, we'd love to hear from you As a Digital Customer Experience Specialist, you will be a key contributor to our team, helping us to push the boundaries of innovation and deliver unparalleled customer experiences.



Estimated salary range: £35,000 - £45,000 per annum, depending on experience and qualifications.



Bold by Design: We're a courageous brand with ambition and drive, always striving for more.



A Seat for Everyone: Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.



Roll Out The Red Carpet: From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts.



Sofology is a fun place to be, and we know our people are priceless. We're proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.



Our values are infused in every aspect of our work, and we're looking for someone who shares our passion for delivering exceptional customer experiences.




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