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Helpdesk Operations Specialist
2 months ago
About the Role
We are seeking a highly skilled and experienced Helpdesk Operations Specialist to join our team at Equus Software. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal customers, ensuring the smooth operation of our corporate network, and contributing to the development of our IT infrastructure.
Key Responsibilities
- Coordinate tasks with clients, client account executives, business analysts, and software developers in a fast-paced environment where priorities can change daily.
- Effectively manage the help desk queue, prioritizing tasks and ensuring timely resolution of technical issues.
- Collaborate with IT staff to manage the corporate network, identify areas for improvement, and participate in the implementation of small and large internal projects.
- Assist with configuring internal servers and applications to support software development, testing, documentation, and administration.
- Take ownership of on-boarding procedures and follow documented setup processes for new staff.
- Manage software, licensing, and hardware inventory.
- Review and update Help Desk documentation as assigned.
- Manage backup systems.
- Monitor internal network to proactively ensure system uptime.
- Continuously look for ways to automate, accelerate, make more efficient, and secure IT operations.
Requirements
- 2-4 years of experience with IT network, workstation, and server operations in a Microsoft-based environment.
- Experience working with Windows 10 and Windows Server 2008, 2012, and 2019.
- Experience managing a help desk queue or working from a help desk queue.
- Excellent interpersonal and customer service skills.
- Passion for solving problems, delivering quality work, and finding ways to improve.
- Able to prioritize work and ask for assistance when needed.
- Able to follow detailed documentation and create own documentation.
- Confluence and Jira experience a plus.
About Equus Software
Equus Software is a leading provider of global mobility software solutions. We deliver award-winning services to our portfolio of high-profile global clients. Our team is known for providing creative software solutions to solve complex business problems.
What We Offer
Variety: As part of our team, you will work in a fast-paced and challenging environment where no two days will be the same.
Knowledge: You will have direct access to everyone from BA to CEO, allowing you to take full advantage of being part of a close-knit community.
Growth: Equus is winning new clients all the time, providing plenty of room for the right candidate to grow with us.
