Helpdesk Operator

3 weeks ago

London, Greater London, United Kingdom Janus Henderson U.S. Full time
Job Title: Helpdesk Operator

Janus Henderson Investors is seeking a highly motivated and customer-focused Helpdesk Operator to join our Global Service Desk Team based in London, Liverpool Street.

The successful candidate will be responsible for providing 1st line support for all JHI employees, performing vendor management duties, escalating incidents to senior IT service desk specialists, and acting as a point of contact for incidents and service requests.

The ideal candidate will have 1+ years of experience in an IT Service Desk support role, knowledge of Windows 10/11 and Office 365 applications, and strong communication and interpersonal skills.

We offer a hybrid working environment, paid volunteer time, and a range of benefits including complimentary beverages, snacks, and employee Happy Hours.

Key Responsibilities:
  • Provide 1st line support for all JHI employees
  • Perform vendor management duties
  • Escalate incidents to senior IT service desk specialists
  • Act as a point of contact for incidents and service requests
  • Manage and ensure On/Off-Boarding processes are carried through for JHI employees
  • Conduct New Joiner IT induction and user training on internal applications
  • Documentation - Assist with creating, updating, and maintaining support documentation for internal teams
  • Hardware Support - Unbox, image, configure, test, deploy and troubleshoot desktops/laptops and common peripherals
  • Hardware Asset Management – Input, update, decommission assets in HAM, following all asset management processes and procedures
  • iPhone/iPad Support – Receive, configure, test, and deploy alongside supporting replacement devices
  • Software Support – Assist with install and uninstall of standard software
  • VIP Support – Provide onsite white glove support, build strong relationships with executives, support staff, promptly assisting them with their questions, incidents, and service requests
Requirements:
  • 1+ years in an IT Service Desk support role
  • Knowledge and experience of Windows 10/11 and Office 365 applications
  • Knowledge and experience of supporting desktop and laptop hardware (Dell, MAC)
  • Strong communication and interpersonal skills
  • Experience of providing 1st line support
  • Excellent problem solving, capable of working to deadlines, high level of attention to detail and have a keen desire to learn and progress
What We Offer:
  • Hybrid working environment
  • Paid volunteer time
  • Complimentary beverages, snacks, and employee Happy Hours
  • Range of benefits including corporate membership to ClassPass and other health and well-being benefits

We are an inclusive and supportive environment, committed to diversity and equality. We welcome applications from all backgrounds and are happy to discuss flexible working arrangements.

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