IT Service Manager
3 days ago
At Digital Waffle, we are seeking an experienced IT Service Manager to lead and develop our client's SaaS operations team. As a key member of our team, you will be responsible for ensuring the smooth running of our SaaS environment, delivering exceptional service to both internal and external customers, and driving continuous improvement.
Key Responsibilities:- Operational Management: Oversee the day-to-day management of the SaaS infrastructure, optimising performance, availability, and security.
- Team Leadership: Build and develop a high-performing team, providing mentorship and guidance to support staff.
- Customer Focus: Deliver exceptional service to both internal and external customers, meeting and exceeding expectations.
- Financial Management: Manage the SaaS environment budget, identifying cost reductions and maximising return on investment.
- Strategic Planning: Develop and implement strategies to enhance the efficiency and effectiveness of SaaS operations.
- Compliance and Risk: Ensure adherence to security, governance, and compliance standards.
- Proven experience in managing IT operations within a SaaS environment.
- Strong technical background, including knowledge of SQL Server, Apache Tomcat, and networking.
- Excellent leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Experience with ITIL frameworks.
- Project management qualifications.
- Knowledge of cloud platforms (e.g., Azure, AWS).
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IT Service Manager
5 days ago
Epsom, Surrey, United Kingdom Digital Waffle Full timeJob Title: IT Service ManagerLocation: LondonSalary: Up to 50kDigital Waffle is seeking an experienced IT Service Manager to lead and develop our client's SaaS operations team. As a key member of our team, you will be responsible for ensuring the smooth running of our SaaS environment, delivering exceptional service to both internal and external customers,...
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IT Service Manager
4 days ago
Epsom, Surrey, United Kingdom Digital Waffle Full timeJob Title: IT Service ManagerLocation: LondonSalary: Up to 50kDigital Waffle is seeking an experienced IT Service Manager to lead and develop our client's SaaS operations team. As a key member of our team, you will be responsible for ensuring the smooth running of our SaaS environment, delivering exceptional service to both internal and external customers,...
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IT Service Manager
6 days ago
Epsom, Surrey, United Kingdom Digital Waffle Full timeJob Title: IT Service ManagerLocation: RemoteSalary: CompetitiveAbout the RoleDigital Waffle is seeking an experienced IT Service Manager to lead and develop our SaaS operations team. As a key member of our IT team, you will be responsible for ensuring the smooth running of our SaaS environment, delivering exceptional service to both internal and external...
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IT Service Manager
6 days ago
Epsom, Surrey, United Kingdom Digital Waffle Full timeJob Title: IT Service ManagerLocation: RemoteSalary: CompetitiveAbout the RoleDigital Waffle is seeking an experienced IT Service Manager to lead and develop our SaaS operations team. As a key member of our IT team, you will be responsible for ensuring the smooth running of our SaaS environment, delivering exceptional service to both internal and external...
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Service Desk Manager
4 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Team Leadership: Lead a team of 10 IT...
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Service Delivery Manager, Customer Services
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills.About the RoleThis is a key position within our Customer Services team, responsible for managing the relationships and...
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Service Delivery Manager, Customer Services
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills.About the RoleThis is a key position within our Customer Services team, responsible for managing the relationships and...
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Service Delivery Manager, Customer Services
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...
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Service Delivery Manager, Customer Services
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...
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Service Delivery Manager, Customer Services
6 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...
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Service Delivery Manager, Customer Services
6 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...
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Service Desk Manager
1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerOur client, a leading financial services institution, is seeking an experienced Service Desk Manager to lead their IT service desk team. The successful candidate will be responsible for managing and developing the team to provide excellent customer service and support to internal stakeholders.Key Responsibilities:Lead a team of 10 Service...
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Service Desk Manager
1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerOur client, a leading financial services institution, is seeking an experienced Service Desk Manager to lead their IT service desk team. The successful candidate will be responsible for managing and developing the team to provide excellent customer service and support to internal stakeholders.Key Responsibilities:Lead a team of 10 Service...
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Service Delivery Manager, Customer Services
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob SummaryWe are seeking a highly skilled Service Delivery Manager, Customer Services to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key...
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Service Delivery Manager, Customer Services
2 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob SummaryWe are seeking a highly skilled Service Delivery Manager, Customer Services to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key...
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Service Desk Manager
3 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerWe are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Lead a team of 10 IT professionals, including 1st,...
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Service Desk Manager
4 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerWe are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Lead a team of 10 IT professionals, including 1st,...
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Service Desk Manager
1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerJob Summary: We are seeking an experienced Service Desk Manager to lead our IT service desk team and oversee the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage a team of IT service desk technicians to ensure excellent customer service and timely resolution of IT incidents.Develop and implement...
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Service Desk Manager
1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerJob Summary: We are seeking an experienced Service Desk Manager to lead our IT service desk team and oversee the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage a team of IT service desk technicians to ensure excellent customer service and timely resolution of IT incidents.Develop and implement...
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IT Service Desk Manager
2 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerOur client, a leading financial services institution, is seeking an experienced Service Desk Manager to lead their IT service desk team. The successful candidate will be responsible for managing and developing the team to provide excellent customer service and support to internal stakeholders.Key Responsibilities:Lead a team of 10 Service...