Service Desk Manager
1 week ago
Job Summary: We are seeking an experienced Service Desk Manager to lead our IT service desk team and oversee the delivery of high-quality IT services to our customers.
Key Responsibilities:
- Lead and manage a team of IT service desk technicians to ensure excellent customer service and timely resolution of IT incidents.
- Develop and implement IT service management processes and procedures to improve service quality and efficiency.
- Collaborate with other IT teams to ensure seamless service delivery and resolve complex technical issues.
- Manage service desk metrics and reports to identify areas for improvement and optimize service delivery.
- Develop and maintain relationships with key stakeholders to ensure alignment with business objectives.
Requirements:
- Proven experience in IT service management, preferably in a team lead or management role.
- Strong knowledge of ITIL service management principles and practices.
- Excellent communication and leadership skills to motivate and develop a high-performing team.
- Ability to analyze complex technical issues and develop effective solutions.
- Strong problem-solving and analytical skills to identify areas for improvement and optimize service delivery.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- The chance to work with a highly regarded financial services institution.
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