IT Service Desk Manager
6 days ago
Service Desk Manager Opportunity
We are seeking an experienced Service Desk Manager to join our client, a leading organisation in the financial services sector. As a Service Desk Manager, you will be responsible for leading a team of 10, including 1st, 2nd, and 3rd line support, Service Desk Team Leader, and Change Manager.
Key Responsibilities:
- Develop and manage the Service Desk team to provide excellent customer service and support all internal IT services, systems, and applications within a cyber security best practice framework.
- Line management responsibility for the Service Desk team, including performance management, training, and development.
- Own responsibility for all internal IT services, systems, and applications, ensuring they are aligned with business objectives and meet the required standards.
- Collaborate with stakeholders to identify and implement process improvements, ensuring seamless service delivery and high customer satisfaction.
- Develop and maintain relationships with key stakeholders, including IT teams, business leaders, and vendors.
About the Role:
This is an exciting opportunity to join a highly regarded organisation and contribute to the success of their IT service desk. As a Service Desk Manager, you will have the opportunity to develop and lead a high-performing team, drive process improvements, and make a significant impact on the organisation's IT service delivery.
Requirements:
- Proven experience in a Service Desk management role, with a strong track record of leading high-performing teams.
- Excellent leadership and communication skills, with the ability to build strong relationships with stakeholders.
- Strong technical knowledge of IT systems, applications, and services, with a focus on cyber security best practices.
- Ability to develop and implement process improvements, ensuring seamless service delivery and high customer satisfaction.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
What We Offer:
Our client offers a competitive salary, strong benefits package, and opportunities for professional development and growth. If you are a motivated and experienced Service Desk Manager looking for a new challenge, please apply today.
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