Service Desk Manager
1 week ago
Job Summary: We are seeking an experienced Service Desk Manager to lead our IT Service Desk team and oversee the delivery of high-quality IT services to our customers.
Key Responsibilities:
- Lead and manage the Service Desk team to ensure excellent customer service and timely resolution of IT incidents.
- Develop and implement ITIL-based processes and procedures to improve service delivery and efficiency.
- Collaborate with stakeholders to identify and prioritize business requirements and develop solutions to meet those needs.
- Manage the Service Desk team's engagement with third-party vendors and support desks to ensure effective incident, problem, and service request management.
- Train and develop the Service Desk team to ensure they have the necessary skills and knowledge to provide excellent customer service.
Requirements:
- Proven experience in a Service Desk management role, with a strong track record of delivering excellent customer service.
- ITIL certification and experience with ITIL-based processes and procedures.
- Excellent knowledge of desktop, server, and virtualization concepts and technologies.
- Strong Office 365 and Azure experience.
- Cyber security awareness and knowledge of ITSM and RMM tools.
About Us: We are a leading recruitment agency with a strong reputation for delivering high-quality recruitment services to our clients. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
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Service Desk Manager
1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerOur client, a leading financial services institution, is seeking an experienced Service Desk Manager to lead their IT service desk team. The successful candidate will be responsible for managing and developing the team to provide excellent customer service and support to internal stakeholders.Key Responsibilities:Lead a team of 10 Service...
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Service Desk Manager
1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerOur client, a leading financial services institution, is seeking an experienced Service Desk Manager to lead their IT service desk team. The successful candidate will be responsible for managing and developing the team to provide excellent customer service and support to internal stakeholders.Key Responsibilities:Lead a team of 10 Service...
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Service Desk Manager
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerWe are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Lead a team of 10 IT professionals, including 1st,...
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Service Desk Manager
4 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerWe are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Lead a team of 10 IT professionals, including 1st,...
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IT Service Desk Manager
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerOur client, a leading financial services institution, is seeking an experienced Service Desk Manager to lead their IT service desk team. The successful candidate will be responsible for managing and developing the team to provide excellent customer service and support to internal stakeholders.Key Responsibilities:Lead a team of 10 Service...
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IT Service Desk Manager
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerOur client, a leading financial services institution, is seeking an experienced Service Desk Manager to lead their IT service desk team. The successful candidate will be responsible for managing and developing the team to provide excellent customer service and support to internal stakeholders.Key Responsibilities:Lead a team of 10 Service...
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerJob Type: Full-timeCompany: Integral Recruitment LtdLocation: Remote/HybridJob Description:Job Summary:We are seeking an experienced Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing and developing the team, improving ITIL-based processes, and owning the Change...
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk Manager Opportunity We are seeking an experienced Service Desk Manager to join our client, a leading organisation in the financial services sector. As a Service Desk Manager, you will be responsible for leading a team of 10, including 1st, 2nd, and 3rd line support, Service Desk Team Leader, and Change Manager. Key Responsibilities: Develop...
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2 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerJob Summary: We are seeking an experienced Service Desk Manager to lead our IT Service Desk team and oversee the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage the Service Desk team to ensure excellent customer service and timely resolution of IT incidents.Develop and implement ITIL-based...
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Service Desk Manager
2 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerJob Summary: We are seeking an experienced Service Desk Manager to lead our IT Service Desk team and oversee the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage the Service Desk team to ensure excellent customer service and timely resolution of IT incidents.Develop and implement ITIL-based...
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1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerJob Summary: We are seeking an experienced Service Desk Manager to lead our IT service desk team and oversee the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage a team of IT service desk technicians to ensure excellent customer service and timely resolution of IT incidents.Develop and implement...
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Service Desk Manager
1 week ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeService Desk ManagerJob Summary: We are seeking an experienced Service Desk Manager to lead our IT service desk team and oversee the delivery of high-quality IT services to our customers.Key Responsibilities:Lead and manage a team of IT service desk technicians to ensure excellent customer service and timely resolution of IT incidents.Develop and implement...
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Team Leadership: Lead a team of 10 IT...
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Service Desk Manager
3 weeks ago
Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Summary:We are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals and overseeing the day-to-day operations of our service desk.Key Responsibilities:Lead a team of 10 IT professionals, including a Service Desk Team Leader and...
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Service Desk Manager
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Summary:We are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals and overseeing the day-to-day operations of our service desk.Key Responsibilities:Lead a team of 10 IT professionals, including a Service Desk Team Leader and...
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk ManagerJob Summary:We are seeking an experienced Service Desk Manager to join our team at Integral Recruitment Ltd. As a Service Desk Manager, you will be responsible for leading a team of IT professionals in providing exceptional customer service and support to our clients.Key Responsibilities:Lead a team of 10 IT professionals,...
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk Manager - IT Team LeadJob Summary:We are seeking an experienced Service Desk Manager to lead our IT team and oversee the delivery of exceptional IT services to our clients. As a key member of our team, you will be responsible for managing and developing the Service Desk team, ensuring that they have the necessary skills and knowledge...
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Service Desk Manager
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk Manager - IT Team LeadJob Summary:We are seeking an experienced Service Desk Manager to lead our IT team and oversee the delivery of exceptional IT services to our clients. As a key member of our team, you will be responsible for managing and developing the Service Desk team, ensuring that they have the necessary skills and knowledge...
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Epsom, Surrey, United Kingdom Integral Recruitment Ltd Full timeJob Title: Service Desk Manager - IT Team LeadJob Summary:We are seeking an experienced Service Desk Manager to lead our IT team and oversee the delivery of exceptional IT services to our clients. As a key member of our team, you will be responsible for managing and developing the Service Desk team, ensuring that they have the necessary skills and knowledge...
