Post-Sales Advocacy Leader

6 days ago


London, Greater London, United Kingdom Kaedim Full time

We're seeking an experienced Customer Success Engineer to join our team at Kaedim, a cutting-edge AI technology company. As a key member of our post-sales customer success efforts, you will be responsible for leading the setup and iteration of customer onboarding, adoption, and upselling processes.

Kaedim specializes in developing Machine Learning algorithms for transforming 2D images into digital 3D models, primarily serving game developers who can benefit from significant speedups in their 3D asset production pipelines. Your primary focus will be on building and developing relationships with our customer base as the main point of contact during and post-onboarding.

You will define holistic strategies for Kaedim's customer success efforts, including onboarding, adoption, upselling, and support. Additionally, you will provide support to customers when needed, helping to triage and reroute more technical issues to the engineering team. A strong understanding of customer pain points and broader goals is essential, as you will serve as the voice of the customer by providing feedback to the team.

The ideal candidate should have at least 2 years of experience in a Customer Success role within a B2B SaaS environment and excellent collaboration skills. Strong communication skills are also necessary, capable of justifying decisions, proposing new ideas, and explaining solutions to the team. The estimated salary for this position is $110,000 - $160,000 per year, depending on location and experience.



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