Confidential Health Adviser

17 hours ago


Clydebank, West Dunbartonshire, United Kingdom NHS National Services Scotland Full time

NHS National Services Scotland invites applications for the position of Confidential Health Adviser.

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We offer a salary of £24,647 - £26,763 per annum (pro rata for part-time hours) and a comprehensive benefits package.

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This role requires providing confidential health and social care information to the public and professionals using a range of quality assured resources. Responsibilities include:

  1. Delivering accurate and confidential general non-clinical health and social care information across multiple channels.
  2. Utilising guided, quality assured resources to respond to enquiries and record interactions in line with information governance and data protection processes.
  3. Providing ad-hoc special helplines and scripted specialist information to callers in response to short notice acute public health incidents.

The successful candidate should have:

  • Educated to NVQ level 2 or equivalent experience.
  • Good communication and IT skills, with knowledge and experience of Microsoft packages and internet search engines.

We operate from 09:00 to 17:00 Monday to Friday, with flexible working hours available. Our comprehensive training programme ensures the post holder's success.

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About the Role

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This position is part of our Health Information Service Call Operators team, responsible for delivering health advice and information to the public and professionals through various channels.

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Benefits and Salary

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NHS 24 offers:

  • A complete benefits package, including a permanent contract on Band 2.
  • 35 days annual leave (rising to 41) pro-rata.
  • Development opportunities, including study bursaries and e-learning courses.
  • NHS discounts on goods and services.

We are committed to promoting inclusion and celebrating diversity, encouraging everyone who joins us to be themselves at work. As an equal opportunities employer, we welcome applications from groups of people currently underrepresented within the workforce.

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Requirements



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