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Retirement Living Service Coordinator

1 month ago

Ipswich, Suffolk, United Kingdom Riverside Full time

Riverside, a leading UK housing association, is seeking a highly skilled Retirement Living Service Coordinator to join its team. This exciting role will be based in Ipswich, with the opportunity to work across multiple retirement living schemes.

About the Role

We are looking for an experienced professional who can provide exceptional support to our customers, ensuring they receive high-quality services and facilities. As a key member of our team, you will play a vital role in coordinating and delivering a professional service to retirement living customers across our designated portfolio.

As a Retirement Living Service Coordinator, you will work closely with colleagues, partner agencies, and external organizations to ensure seamless service delivery. Your primary responsibilities will include:

  • Coordinating and delivering services, facilities, and housing management across a group of schemes.
  • Monitoring and liaising with partners to ensure compliance with service level agreements.
  • Providing practical support and information to customers, assisting with occupancy agreements, welfare benefit claims, and liaison with benefit agencies.
  • Conducting regular site inspections to maintain high standards of housing management and ensure best practice.

You will be working as part of a dedicated team committed to 'best practice' in the social housing field. If you share our passion for delivering exceptional customer experiences and have a strong background in care and community management, we encourage you to apply for this rewarding role.

About Us

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalizing neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living. We're proud to offer competitive pay, generous pension, 28 days' holidays plus bank holidays, flexible working options, investment in learning and technology, and a wide range of benefits.

What You'll Need

To succeed in this role, you'll need:

  • A strong background in care and community management, preferably with experience working with older and vulnerable people.
  • An understanding of housing management duties and experience of liaison with agencies/partner organizations.

Familiarity with IT systems, including housing management systems, and a commitment to maintaining professional and timely records would be beneficial.

This is an excellent opportunity for someone with a passion for delivering exceptional customer experiences to join a dynamic team and contribute to making a positive impact on the lives of our customers.

Salary and Benefits

The salary for this position is estimated to be around £27,112.48 per annum (pro rata), which may increase after successful performance in the role. Riverside offers a comprehensive package, including a generous pension scheme, 28 days' holiday plus bank holidays, and access to various employee benefits.