Security Operations Manager
7 days ago
Job Title: Security Manager
Job Type: Permanent/Full-Time
Location: Stockton-on-Tees, County Durham
Job Reference: VR/05196
About the Role:
We are seeking a highly skilled Security Manager to join our client's team, a national provider of bespoke cleaning and security solutions for the office, retail, and commercial sectors. As a Security Manager, you will be responsible for driving performance in terms of standards and behaviours across the team, ensuring customers receive the highest possible service standards.
Key Responsibilities:
- Centre Management: Work as part of the centre management team on a rota basis, ensuring the smooth operation of the centre.
- Performance Management: Drive performance in terms of standards and behaviours across the team, maintaining excellent communication at all times.
- Customer Service: Provide customers with the required professional standards, ensuring a safe and secure environment.
- Health and Safety: Report any Health and Safety hazards, be aware of risk and compliance during day-to-day operations.
- Team Management: Lead colleague inductions, covering all health and safety training and role expectations.
- Record Keeping: Maintain records in line with your duty, including utilising the electronic patrol system, all check sheets, incident reports, and accident reports.
- Training and Development: Ensure all employee training is recorded and up to date.
- Sickness and Absence: Accurately report sickness and ensure absence levels are managed correctly.
- Emergency Procedures: Participate in site emergency procedures.
Requirements:
- Customer Service: Demonstrate exceptional customer service skills, maintaining communication at all times with colleagues using site-specific communication methods.
- Communication: Maintain and develop working relationships with partners, managers, colleagues, business managers, and head office support.
- Health and Safety: Be responsible for H&S within your area of activity, embedding a risk-aware culture at site level.
- Qualifications: Hold a valid Security licence and First aid certificate.
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