Receptionist and Guest Liaison

3 weeks ago


Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time
Casino Guest Experience Manager

We are seeking an experienced and charismatic individual to lead our front-of-house team as a Casino Guest Experience Manager at Metropolitan Gaming Group.

About Our Vision

Our mission is to deliver exceptional customer experiences in every aspect of our operations, ensuring that our guests feel valued, respected, and entertained.

Role Overview

As a key member of our management team, you will be responsible for:

  • Developing and implementing strategies to enhance guest satisfaction, driving retention and loyalty.
  • Leveraging effective communication skills to build strong relationships with colleagues, vendors, and stakeholders.
  • Maintaining high standards of quality, ensuring seamless execution of events and daily operations.
Requirements and Qualifications

To succeed in this leadership role, you should possess:

  • Proven experience in a customer-facing environment, preferably within the hospitality or gaming industry.
  • Outstanding leadership and communication skills, with the ability to motivate and guide teams towards shared objectives.
  • Strategic thinking and problem-solving skills, with the capacity to analyze complex situations and develop innovative solutions.
  • Strong analytical and reporting skills, with proficiency in Microsoft applications and ability to interpret data insights.
What We Offer

We provide a comprehensive compensation package, including:

  • Competitive salary, including bonuses for achieving performance targets.
  • Ongoing training and development opportunities, fostering professional growth and career advancement.
  • Cycle to work scheme and company pension plan, supporting your long-term financial stability.
  • Employee health and wellbeing services, promoting work-life balance and overall wellness.
  • Refer a friend incentive and recognition program, celebrating loyalty and commitment.
  • Exclusive discounts on food and drinks in our UK venues, enriching your dining and leisure experiences.
  • Access to financial advice services, empowering you to achieve your personal and professional goals.

Estimated Salary: £28,000 - £32,000 per annum (dependent on experience).



  • Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time

    Casino Guest Services PositionMetropolitan Gaming Group is currently recruiting for a skilled and charismatic individual to fill the role of Casino Receptionist.As a receptionist with Metropolitan Gaming Group, you will be responsible for:Welcoming guests and providing them with exceptional service.Managing incoming calls and correspondence to the...


  • Glasgow, Glasgow City, United Kingdom hub by Premier Inn Full time

    About the JobThe Receptionist role at Hub by Premier Inn is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills. As part of our dynamic team, you will be responsible for managing check-ins, handling guest inquiries, and maintaining accurate records.Key ResponsibilitiesProviding warm and...


  • Glasgow, Glasgow City, United Kingdom HR Services and Solutions Full time

    **Hotel Receptionist Role**About the JobThis is a fantastic opportunity to join our team as a Hotel Receptionist at HR Services and Solutions. We pride ourselves on outstanding service levels and strive to provide exceptional experiences for our guests.We are seeking an individual who is great with people, has excellent communication skills, and maintains...

  • Night Shift Team Lead

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Heeton UK Full time

    Job Title: Night Shift Team Lead - Guest ExperienceWe are looking for a highly motivated and experienced Night Shift Team Lead to join our Heeton UK team. In this role, you will have the opportunity to make a real impact on our guests' experiences and lead a team of Front Office professionals to achieve excellence.About the CompanyHeeton UK is a leading...


  • Glasgow, Glasgow City, United Kingdom Britannia Hotels Full time

    Location: Somerset, UKBrean Sands Holiday Park is seeking a Night Receptionist to join their team. This role offers the opportunity to work in a vibrant and engaging environment with stunning West Country seaside location.We strive to create unforgettable holiday experiences for our guests. The successful candidate will be organised, punctual and...


  • Glasgow, Glasgow City, United Kingdom WGC Ltd. Full time

    Job DescriptionWe are seeking a highly skilled and experienced individual to join our team as a Customer Service Liaison Officer. The successful candidate will be responsible for supporting the housekeeping team in maintaining a clean and welcoming environment for our guests.Key Responsibilities:Supporting the housekeeping team with daily tasks and...

  • Hotel Receptionist

    3 weeks ago


    Glasgow, G1, Glasgow, United Kingdom Courtyard by Marriott Glasgow SEC Full time

    Hotel Receptionist - Courtyard by Marriott Glasgow SECFull-Time contractGross hourly salary - 12.10GBP + amazing benefits!Are we looking forYOU?!As a Hotel Receptionist at the Courtyard by Marriott Glasgow SEC you will be a member of a great team where everyone is just as important as the other.You will be responsible for the arrival and departure of our...


  • Glasgow, Glasgow City, United Kingdom Britannia Hotels Full time

    **Join Our Team**As a Night Receptionist at Britannia Hotels, you'll have the opportunity to work in a dynamic and supportive environment. We're looking for someone who is highly organized, detail-oriented, and passionate about delivering exceptional guest experiences.**Job Details*** Salary: £19,500 - £22,000 per annum (dependent on experience)* Location:...


  • Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time

    Casino Front Desk Job DescriptionWe are seeking a motivated and organized individual to join our team as a Casino Receptionist at Metropolitan Gaming Group.Metroplolitan Gaming Group operates eleven city destinations across the UK and Egypt, offering a range of gaming and leisure experiences.Key ResponsibilitiesProvide exceptional service to guests, ensuring...


  • Glasgow, Glasgow City, United Kingdom Britannia Hotels Full time

    Holiday Park Night Receptionist JobPontins Brean Sands is looking for a Night Receptionist to join their team. As a Night Receptionist, you will be responsible for ensuring that all guest arrivals and departures are processed efficiently and effectively.You will work closely with the hotel management team to maintain high standards of customer service and...


  • Glasgow, Glasgow City, United Kingdom hub by Premier Inn Full time

    Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment? We are currently looking for a skilled Receptionist to join our team at Hub by Premier Inn in Edinburgh.About Us:At Hub by Premier Inn, we pride ourselves on providing a warm and welcoming experience for our guests. Our hotel is located in...


  • Glasgow, Glasgow City, United Kingdom whitbreadcareers - jobboard Full time

    Job Title: 3 Days a Week Part Time ReceptionistAbout the Role:We are looking for a highly skilled and friendly receptionist to join our team at Edinburgh A1 Premier Inn. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, ensuring their stay with us is memorable and enjoyable.Key...


  • Glasgow, Glasgow City, United Kingdom Portman Dental Care group. Full time

    We are a leading referral centre in Glasgow, specialising in dental implants and face and body rejuvenation. Our team is passionate about delivering exceptional patient care, and we're looking for a highly skilled Front of House Receptionist to join us.In this role, you will be responsible for coordinating our front of house area, ensuring that patients...


  • Glasgow, Glasgow City, United Kingdom Britannia Hotels Full time

    About the RoleThe Night Receptionist position at Pontins Brean Sands requires a highly organised and communicative individual who can effectively manage multiple tasks and responsibilities. Key duties include processing guest arrivals and departures, executing the night audit, responding to guest inquiries, and maintaining the cleanliness and organisation of...


  • Glasgow, Glasgow City, United Kingdom Stafffinders' Client Full time

    Glasgow-based construction company seeks a proactive and experienced part-time Office Administrator to join their team.Salary Package: Competitive annual salary of £24,000 pro rata, based on a 3-day workweek.About Your Job:Greeter and receptionist duties.Email management and courier liaison.General administrative support to the team.Requirements:Prior...


  • Glasgow, Glasgow City, United Kingdom Britannia Hotels Full time

    Company OverviewPontins Brean Sands is a vibrant and engaging holiday park in Somerset, United Kingdom. The company values its stunning West Country seaside location as an essential part of its appeal.As a Night Receptionist at Pontins, you will be part of a team that creates unforgettable holiday experiences for guests. This role offers the opportunity to...


  • Glasgow, Glasgow City, United Kingdom Britannia Hotels Full time

    Job Description SummaryWe are seeking a skilled and dedicated Night Receptionist to join our team at Pontins Brean Sands in Somerset. As a key member of our team, you will play a vital role in ensuring a seamless guest experience throughout their stay.Responsibilities:Carefully handling guest arrivals and departuresExecuting the nightly audit with...


  • Glasgow, Glasgow City, United Kingdom Britannia Hotels Full time

    Role Overview:This Night Receptionist position is an exciting opportunity for a motivated individual to join our team at Pontins Brean Sands. As a key member of our operations team, you will play a vital role in ensuring that our guests receive exceptional service and support during their stay.About the Job:You will be responsible for managing the front...


  • Glasgow, Glasgow City, United Kingdom hub by Premier Inn Full time

    We are seeking a highly motivated Receptionist to join our team at Hub by Premier Inn in Edinburgh. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, ensuring their stay with us is comfortable and enjoyable.About the Role:This is a 20 hours per week role, offering guaranteed hours to plan your...


  • Glasgow, Glasgow City, United Kingdom Metropolitan Gaming Full time

    Casino Receptionist RoleWe are seeking a talented and enthusiastic individual to join our team as a Casino Receptionist at Metropolitan Gaming Group.Metroplolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. We operate eleven city destinations across the UK and Egypt, including the iconic Empire Casino...