Receptionist and Guest Liaison
3 weeks ago
We are seeking an experienced and charismatic individual to lead our front-of-house team as a Casino Guest Experience Manager at Metropolitan Gaming Group.
About Our VisionOur mission is to deliver exceptional customer experiences in every aspect of our operations, ensuring that our guests feel valued, respected, and entertained.
Role OverviewAs a key member of our management team, you will be responsible for:
- Developing and implementing strategies to enhance guest satisfaction, driving retention and loyalty.
- Leveraging effective communication skills to build strong relationships with colleagues, vendors, and stakeholders.
- Maintaining high standards of quality, ensuring seamless execution of events and daily operations.
To succeed in this leadership role, you should possess:
- Proven experience in a customer-facing environment, preferably within the hospitality or gaming industry.
- Outstanding leadership and communication skills, with the ability to motivate and guide teams towards shared objectives.
- Strategic thinking and problem-solving skills, with the capacity to analyze complex situations and develop innovative solutions.
- Strong analytical and reporting skills, with proficiency in Microsoft applications and ability to interpret data insights.
We provide a comprehensive compensation package, including:
- Competitive salary, including bonuses for achieving performance targets.
- Ongoing training and development opportunities, fostering professional growth and career advancement.
- Cycle to work scheme and company pension plan, supporting your long-term financial stability.
- Employee health and wellbeing services, promoting work-life balance and overall wellness.
- Refer a friend incentive and recognition program, celebrating loyalty and commitment.
- Exclusive discounts on food and drinks in our UK venues, enriching your dining and leisure experiences.
- Access to financial advice services, empowering you to achieve your personal and professional goals.
Estimated Salary: £28,000 - £32,000 per annum (dependent on experience).
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