Practice Director

1 month ago

London, Greater London, United Kingdom WTW Full time
Job Title: Practice Director

As a Practice Director at WTW, you will be responsible for leading the strategic growth and development of our Retail and Leisure Practices. You will have the freedom to introduce new initiatives and ideas to continue the growth trajectory of the last two years and develop your team of direct reports.

Key Responsibilities:
  • Lead, manage, motivate, and develop the skills, competencies, and knowledge of team members in line with Group HR policies and procedures.
  • Maintain staff competence by ensuring skills and knowledge needs are met with appropriate training and development.
  • Establish an environment that promotes respect for the individual employee and adheres to the policies and guidelines of the company.
  • Work with HR and other stakeholders on pipelining and recruitment needs, adhering to the company's recruitment procedures and best practices.
  • Provide leadership, direction, advice, and guidance to the team, maintaining high levels of integrity, motivation, and morale.
Proposition Management:
  • Leverage industry insight and work with GB Retail Management to develop the proposition for GB Retail.
  • Build and continuously evolve the service offering in conjunction with other teams within WTW.
  • Develop and maintain good working relationships across Industry Practice Group teams, regional teams, and sales leaders.
  • Identify and manage key external and internal stakeholders in the promotion and delivery of sector-specific plans.
Growth and Business Development:
  • Work with sales teams to produce a growth strategy.
  • Work with GB Retail Management to produce and deliver your strategic business plan.
  • Attend prospect and new client meetings as appropriate.
  • Work with GB Retail Management and wider stakeholders to establish retention and sales strategies and support client meetings as appropriate.
  • Maximise all GB Retail sales distribution channels.
Operational Delivery:
  • Develop Industry Practice capability across the GB Retail distribution as required – share knowledge and develop training/communication plans.
  • Represent Retail, L&H within WTW and actively participate in conjunction with GB Retail strategy.
Requirements:
  • Appropriate industry professional qualifications.
  • Strong client relationship skills with experience of managing large industry clients.
  • Proposition building, market sizing, and deployment of marketing and sales strategies.
  • Appreciation of how data and analytics can be successfully deployed.
  • Strong facilitation skills – able to use inclusive/collaborative styles to gain agreement and manage conflict.
  • Strong communication, negotiation, and influencing skills.
  • Excellent stakeholder management skills with the ability to influence across a broad spectrum of internal clients.
  • Strong skills in problem-solving with a clear focus on understanding and exceeding client expectations.
  • Strong people management skills with experience of managing teams.
  • Strong technical knowledge with specific industry sector specialism.

We believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

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