Front of House Operations Manager

1 week ago


London WCR ET, United Kingdom Ambassador Theatre Group Full time
Job Description

We are seeking a highly skilled and experienced Front of House Operations Manager to join our team at the Ambassador Theatre Group. This is an excellent opportunity for a dedicated professional to take on a key role in ensuring the smooth operation of our venues.

The successful candidate will be responsible for leading a team of Customer Experience Supervisors, working closely with the Customer Experience Management team to deliver a high-quality customer experience. Key responsibilities include:

  • Cost Control: To help lead a team that delivers and exceeds targets, and to proactively contribute to the venue's profitability by initiating ideas, systems, and projects that maximize sales and minimize costs.
  • Culture Development: To help build a positive, forward-thinking, innovative, and customer-focused culture within the team, and to develop and nurture a strong multi-skilled and adaptable workforce.
  • Customer Focus: To ensure the customer is at the centre of everything we do, and to develop a continuous awareness of, and commitment to delivering and exceeding, all customers' expectations.
  • Ambassadorship: To help build and protect key relationships with customers, promoters, external suppliers, and internal colleagues.

Salary: £14.21 per hour



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