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Customer Experience Manager

2 months ago

Marlow, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Lead and manage a team of retail staff to ensure excellent customer service and sales performance.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless store operations and effective communication.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Requirements
  • Proven experience in retail management, with a focus on customer experience and team development.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to interpret sales data and make informed decisions.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong knowledge of retail operations and customer service principles.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.