Customer Experience Advisor

7 months ago


Marlow, United Kingdom Platinum Resourcing Full time

Our client, a growing, successful and innovative company committed to lowering carbon emissions, is seeking a Customer Experience Advisor to join their team.

Our client truly are leaders in their market and experiencing a period of growth.

The purpose of this role is to deliver an industry leading customer experience and advice to their customers. The role will balance digital customer experience with personal customer interaction. The role will be varied and includes; first line of contact for all internal communications, initial renewal customers and expert understanding of existing products to ensure the highest standard of advice is provided to customers at all time.

This is a hybrid role working 3 days in the office, 2 days remotely and paying £26,000 - £28,000 depending on experience.

**Duties**:

- To provide the highest level of service contributing to the teams overall KPI performance
- Monitor customer portal
- Provide advice to customers where possible
- Responsible for supporting in achieving an average of 4.8-star TrustPilot reviews annually by providing smooth, compliant and efficient customer experience
- Ensuring full compliance with Financial Conduct Authority guidelines
- Responsible for complaint handling procedures from initial response through to investigation and final response
- Responsible for supporting in customer retention and customer renewals by providing fantastic, proactive customer experience
- Responsible for supporting with operational and administrative
- Responsible for ensuring records within the CRM are kept accurately updated

Skills and experience required:

- High levels of accuracy and attention to detail
- Strong IT skills (Microsoft office, Live Chat, Dynamics 365, customer portal management and CRM systems would be desirable)
- Expert understanding of customer experience
- Experience in professional complaint handling
- Strong analytical skills
- Strong customer influencing skills
- Ability to manage own tasks and prioritise workload
- Ability to work to tight deadlines in a fast paced environment
- Flexible outlook
- Enthusiastic with a ‘can do’ attitude
- A willingness to learn and grow within a commercial environment where customer experience and client satisfaction is the primary focus
- Full driving licence



  • Marlow, United Kingdom Bucks and Berks Recruitment Full time

    **JOB SUMMARY**: Permanent Marlow, Buckinghamshire - Posted 4 hours ago - Salary: £26000 - £28000 per annum- REF: 2221We have a fantastic position for a bright, motivated and personable Customer Experience Advisor to join our client based in Marlow. The purpose of this role is to deliver industry leading customer experience and advice for their...

  • Customer Service B2B

    7 months ago


    Marlow, United Kingdom Page Personnel Full time

    Leading business in the Consumer Goods and Technology sectors - Opportunity to develop an grow your own role and responsibilities **About Our Client**: **Customer Service Adviser - Marlow**: The Customer Services Advisor provides first line support to customers through direct customer contact over the telephone, via webchat and team mailboxes. The Customer...

  • Customer Advisor

    7 months ago


    Marlow, United Kingdom Boots Full time

    Summary Job Reference: - 226917BR Marlow, Market Square Permanent 18.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...


  • Marlow, United Kingdom Paradigm Housing Group Full time

    We are seeking a Customer Experience Specialist to join our team at Paradigm Housing Group. This role will play a vital part in delivering exceptional customer service and ensuring that our customers receive the best possible support.As a key member of our team, you will be responsible for providing assistance to our customers, addressing their queries and...


  • Marlow, United Kingdom Paradigm Housing Group Full time

    Role OverviewWe are seeking a skilled Customer Experience Specialist to join our team at Paradigm Housing Group. The successful candidate will be responsible for providing excellent customer service, working closely with colleagues and partners to deliver high-quality results.Key Responsibilities:Deliver exceptional customer service through proactive...


  • Marlow, United Kingdom Paradigm Housing Group Full time

    About Us">Paradigm Housing Group is a company that puts its customers at the heart of everything it does. We are looking for enthusiastic and motivated individuals to join our Customer and Neighbourhood Team on a permanent basis.Job Description">We are seeking a highly adaptable and customer-focused individual who can provide excellent service to our...


  • Marlow, United Kingdom Paradigm Housing Group Full time

    Company OverviewAt Paradigm Housing Group, we prioritize customer satisfaction. We are seeking a talented individual to join our Customer and Neighbourhood Team on a permanent basis.SalaryThe estimated salary for this position is £35,000 - £40,000 per annum, depending on experience.Job DescriptionWe are looking for an adaptable and enthusiastic service...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    About the JobAs a Customer Experience Manager at Trinity Resource Solutions, you will be responsible for leading our customer service efforts and driving business growth through exceptional service delivery. This is an exciting opportunity for a motivated and experienced professional to join our team.The estimated annual salary for this role is $50,000 -...


  • Marlow, United Kingdom Paradigm Housing Group Full time

    About Us: Paradigm Housing Group puts our customers at the heart of everything we do. We are a housing association that prioritizes customer satisfaction and provides excellent services.">Your Role: As an Adaptive Service Specialist, you will be working in our Customer and Neighbourhood Team on a permanent basis. Your primary goal is to provide top-notch...


  • Marlow, United Kingdom Paradigm Housing Group Full time

    Customer and Neighbourhood Team OverviewAt Paradigm Housing Group, we put our customers at the heart of everything we do. Our mission is to provide excellent customer service and support to our residents.We are seeking a motivated and enthusiastic individual to join our team on a permanent basis.

  • Customer Service

    6 months ago


    Marlow, United Kingdom BBO Recruitment Ltd Full time

    Our client based in Marlow is looking for a Customer Service Advisor to join their team on a permanent basis. This is an exciting opportunity to join a business who are continuously growing, creating more opportunities for a diverse and compelling career! **Duties Include** - Providing quotes to customers - Maintaining customer data - Arranging returns...

  • Sales Advisor

    6 months ago


    Marlow, United Kingdom Marlow Full time

    **New Store Opening - Late September Start** **Sales Advisor - Marlow - Part Time** - 2x 6 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    Are you a customer service specialist looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? If so, we would love to hear from you!Bucks & Berks Recruitment PLC is seeking a highly skilled and motivated individual to fill the role of Customer Service Executive. This exciting opportunity is based in Marlow,...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    At Bucks & Berks Recruitment PLC, we are seeking a highly skilled and motivated individual to fill the role of Customer Service Executive. This exciting opportunity is based in Marlow, offering a chance to work with a leading organisation.We offer a competitive salary range of £25,000 - £30,000 per annum, reflecting the skills and experience required for...

  • Medical Review Advisor

    8 months ago


    Marlow, United Kingdom ABBVIE Full time

    **Reporting to Medical Advisor & Final Signatory, part of Allergan Aesthetics**: - **Office based in Marlow (hybrid working)**: - **Development pathway to final signatory, requiring a Pharmacy or Medical background**: - **Strong career progression, in an interesting portfolio including medical devices. Comprehensive benefits package** **Job Overview** -...

  • No7 Advisor

    7 months ago


    Marlow, United Kingdom Boots Full time

    Summary Job Reference: - 217997BR Marlow, Market Square Permanent **The hourly rate for this role is £11.30 - £12.50 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you can earn up to 10% of your salary every...


  • Marlow, United Kingdom Paradigm Housing Group Full time

    Job DescriptionWe are seeking a Community Engagement Advisor to join our Customer and Neighbourhood Team at Paradigm Housing Group. The successful candidate will be responsible for developing and maintaining effective relationships with customers, colleagues, and partners.Key Responsibilities:Develop and implement community engagement strategies to promote...


  • Marlow, United Kingdom SAS - Global Full time

    About SASSAS is a global leader in data and AI technology, empowering customers to transform data into intelligence and answers. With our innovative software and services, we inspire customers worldwide to unlock the full potential of their data.Job DescriptionThe Customer Success Team at SAS seeks an experienced Sr. Customer Success Manager to establish...


  • Marlow, United Kingdom SAS Full time

    About the RoleWe're looking for a highly skilled Senior Customer Success Manager to join our team at SAS. As a leader in data and AI, we inspire customers worldwide to transform data into intelligence. In this role, you will be responsible for establishing relationships with our customers and driving adoption of our software and solutions.Your Key...