Customer Experience Advisor
6 months ago
**JOB SUMMARY**:
Permanent
Marlow, Buckinghamshire
- Posted 4 hours ago
- Salary: £26000 - £28000 per annum- REF: 2221We have a fantastic position for a bright, motivated and personable Customer Experience Advisor to join our client based in Marlow.
The purpose of this role is to deliver industry leading customer experience and advice for their customers. The role will balance digital customer experience with personal customer interaction. The role will be varied and includes first line of contact for all internal communications, initial renewal engagement with customers and expert understanding of existing products and the industry to ensure the highest standard of advice is provided.
Our client offers excellent training and superb career development. Hybrid working (3 days in, 2 from home).
Duties include
- Monitor customer portal to ensure that information in terms of FAQ’s are frequently updated
- Responsible for supporting in achieving an average of 4.8-star TrustPilot reviews annually by providing smooth, compliant and efficient customer experience
- Responsible when needed for supporting in business wide and/or team initiatives and projects to improve efficiency, performance, and customer experience
- Ensuring full compliance with Financial Conduct Authority guidelines
- Responsible for complaint handling procedures from initial response through to investigation and final response
- Responsible for supporting in customer retention, new business and customer renewals by providing fantastic, proactive customer experience
- Responsible for supporting with operational and administrative duties
Skills/Experience
- High levels of accuracy and attention to detail in work
- Customer focused
- Strong IT skills (Microsoft office, Live Chat, Dynamics 365. Customer portal management and CRM systems)
- Experience in professional complaint handling
- Strong analytical skills
- Ability to manage own tasks and prioritise workload
- Ability to work to tight deadlines in a fast paced environment
- Flexible outlook
- Enthusiastic with a ‘can do’ attitude and a willingness to learn and grow within a commercial environment where customer experience and client satisfaction is the primary focus
- 3 A-Levels or A-C or equivalent
- 2:1 degree or equivalent desirable
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Consultant Details
**LUCY CAMERON**:
Principal Consultant
- call
01628 898899- person
-
Customer Experience Advisor
6 months ago
Marlow, United Kingdom Platinum Resourcing Full timeOur client, a growing, successful and innovative company committed to lowering carbon emissions, is seeking a Customer Experience Advisor to join their team. Our client truly are leaders in their market and experiencing a period of growth. The purpose of this role is to deliver an industry leading customer experience and advice to their customers. The role...
-
Customer Service B2B
5 months ago
Marlow, United Kingdom Page Personnel Full timeLeading business in the Consumer Goods and Technology sectors - Opportunity to develop an grow your own role and responsibilities **About Our Client**: **Customer Service Adviser - Marlow**: The Customer Services Advisor provides first line support to customers through direct customer contact over the telephone, via webchat and team mailboxes. The Customer...
-
Saturday Sales Advisor
2 months ago
Marlow, United Kingdom Pets Corner UK Full timePets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to join our Marlow store. We are the ‘ Home of Natural Pet Food’ and the worlds only carbon neutral pet store! We are dedicated to providing the best customer service and nutrition advice in...
-
Sales Advisor Rover
2 months ago
Marlow, United Kingdom Pets Corner UK Full timePets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to join our Marlow, Amersham and Beaconsfield stores. Please note this role would require travelling between the stated stores We are the ‘ Home of Natural Pet Food’ and the worlds only...
-
Customer Advisor
6 months ago
Marlow, United Kingdom Boots Full timeSummary Job Reference: - 226917BR Marlow, Market Square Permanent 18.5 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...
-
Customer Service Representative
4 weeks ago
Marlow, United Kingdom S4 Personnel Ltd Full timeJob Title: Aftersales AdvisorS4 Personnel Ltd is seeking a skilled Aftersales Advisor to join their team. As an Aftersales Advisor, you will be responsible for providing exceptional customer service and support via various channels including live chat and WhatsApp.Key Responsibilities:Identify up-sell opportunities and ensure accurate customer records.Work...
-
Sales Advisor
5 months ago
Marlow, United Kingdom Marlow Full time**New Store Opening - Late September Start** **Sales Advisor - Marlow - Part Time** - 2x 6 hours per week_ At Crew Clothing, we believe clothes are about so much more than “just clothes”. Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life’s best moments. We...
-
Presales Advisor-Fraud
1 month ago
Marlow, United Kingdom SAS Full timePresales Advisor-Fraud Job Locations UK-Marlow | SE-Stockholm | NO-Oslo | FI | DK-Copenhagen | UK-London Requisition ID 20062141 Job Category Sales/Pre-Sales Travel Requirements Up to 25% Pre-Sales Advisor-Fraud- Hybrid Nice to meet you! We’re a leader in data and AI. Through our software and services, we inspire customers around the world...
-
Customer Service
5 months ago
Marlow, United Kingdom BBO Recruitment Ltd Full timeOur client based in Marlow is looking for a Customer Service Advisor to join their team on a permanent basis. This is an exciting opportunity to join a business who are continuously growing, creating more opportunities for a diverse and compelling career! **Duties Include** - Providing quotes to customers - Maintaining customer data - Arranging returns...
-
Christmas Sales Advisor
3 weeks ago
Marlow, United Kingdom Crew Clothing Full timeChristmas Sales Advisor - Part Time PositionWe're seeking a talented and enthusiastic Christmas Sales Advisor to join our team at Crew Clothing. As a Sales Advisor, you'll be the face of our brand, delivering exceptional customer service and ensuring our customers have an unforgettable shopping experience.Key Responsibilities:Deliver outstanding customer...
-
Customer Service Advisor
6 months ago
Marlow, United Kingdom Trinity Resource Solutions Full timeThis leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...
-
Medical Review Advisor
7 months ago
Marlow, United Kingdom ABBVIE Full time**Reporting to Medical Advisor & Final Signatory, part of Allergan Aesthetics**: - **Office based in Marlow (hybrid working)**: - **Development pathway to final signatory, requiring a Pharmacy or Medical background**: - **Strong career progression, in an interesting portfolio including medical devices. Comprehensive benefits package** **Job Overview** -...
-
No7 Advisor
6 months ago
Marlow, United Kingdom Boots Full timeSummary Job Reference: - 217997BR Marlow, Market Square Permanent **The hourly rate for this role is £11.30 - £12.50 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you can earn up to 10% of your salary every...
-
Presales Fraud Advisor
4 weeks ago
Marlow, United Kingdom SAS Full timeAbout the JobWe're seeking a highly skilled Presales Fraud Advisor to join our team at SAS. As a key member of our Pre-Sales team, you will provide specialized customer advisory in the areas of fraud within the Government, Commercial, and Manufacturing sectors.As a Presales Fraud Advisor, you will have the opportunity to work with leading industry companies...
-
HR Advisor
5 months ago
Marlow, United Kingdom Tradebe Full timeAt Tradebe we have a clear people led strategy which aims to position Tradebe as the number one employer within our industry. **We offer**: - £33K-£36K base salary - Bonus up to 10% - 25 days holiday plus 8 bank holidays - Hybrid working - Healthcare option - Pension - Flexible benefits including: cash back options, discount vouchers, cycle to work...
-
Christmas Sales Advisor
4 weeks ago
Marlow, United Kingdom Crew Clothing Full timeRole Overview:Crew Clothing is seeking a motivated and customer-focused Sales Advisor to join our team for the Christmas season. As a Sales Advisor, you will be responsible for delivering outstanding customer service and maintaining impeccable store standards to ensure customer loyalty is retained.Key Responsibilities:Achieve sales targets by demonstrating...
-
Pre-Sales Fraud Advisor
4 weeks ago
Marlow, United Kingdom SAS Full timeAbout the JobWe're seeking a skilled Pre-Sales Fraud Advisor to join our team at SAS. As a key member of our Pre-Sales team, you will provide specialized customer advisory services in the areas of fraud within the Government, Commercial, and Manufacturing sectors.Your Key ResponsibilitiesSupport the growth of SAS's fraud footprint in the Northern European...
-
Senior Customer Advocate
3 days ago
Marlow, United Kingdom SAS Full timeAbout the RoleWe're looking for a highly skilled Senior Customer Success Manager to join our team at SAS. As a leader in data and AI, we inspire customers worldwide to transform data into intelligence. In this role, you will be responsible for establishing relationships with our customers and driving adoption of our software and solutions.Your Key...
-
Style Advisor
6 months ago
Marlow, United Kingdom Mint Velvet Full time**Style Advisor (Fixed-Term Contracts available)**: Weekend Availability Required Mint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they...
-
Expert Fraud Advisor
4 days ago
Marlow, United Kingdom SAS Full timeWe're a leader in data and AI, inspiring customers worldwide to transform data into intelligence.As an Expert Fraud Advisor, you'll provide specialized customer advisory services in fraud prevention within Government, Commercial, and Manufacturing sectors.You'll have the opportunity to work with leading industry companies, supporting the opportunity...