CRM System Manager
17 hours ago
We are seeking a highly skilled CRM System Manager to join our Marketing Communications team at Blue Legal. As a key member of the team, you will be responsible for implementing, maintaining, and optimizing our CRM system, Peppermint/Microsoft Dynamics.
The ideal candidate will have experience managing CRM data quality, supporting system users, and ensuring the CRM effectively supports business development and marketing efforts.
Key Responsibilities:
- Collaborate with the Business Development team to maintain data accuracy and streamline CRM processes, including pipeline management and campaign tracking.
- Develop and maintain marketing analytics dashboards and regular activity reports.
- Serve as the data guardian, overseeing data cleansing initiatives to remove obsolete or redundant information.
- Provide CRM training and create teaching materials for colleagues.
- Collaborate with end users and developers to refine and prioritize CRM functionality requests, ensuring alignment with business needs.
- Support the development and implementation of a CRM strategy that aligns with our goals and enhances BD focus.
- Establish policies and procedures for CRM software use and data management.
- Test new CRM programs and work with IT to ensure compliance and integration with existing systems.
Requirements:
- Must have CRM system experience, preferably in a professional services setting.
- Strong preference for candidates with experience with MS Dynamics/Peppermint.
- Hands-on experience with CRM software management tools and strong knowledge of data management practices.
- Proven ability to manage multiple projects, and meet deadlines under pressure.
About Us: We are an award-winning national law firm seeking a highly skilled CRM Manager to join our regional office on a 12-month contract. The salary range for this role is £60,000 - £80,000 per annum. Located in London.
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