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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated individual to join our Customer Services team at Torbay Council. As a Customer Service Advisor, you will be responsible for delivering an exceptional customer experience, providing accurate and timely information, and promoting service excellence in all aspects of your work.
Key Responsibilities- Provide high-quality customer service to residents of Torbay, responding to enquiries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve team goals and objectives, promoting a positive and inclusive work environment.
- Develop and maintain a thorough understanding of Torbay Council's services and policies, ensuring accurate and up-to-date information is provided to customers.
- Utilize effective communication and interpersonal skills to build strong relationships with customers, colleagues, and stakeholders.
- Contribute to the development and implementation of customer service strategies, identifying opportunities for improvement and suggesting innovative solutions.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Proven experience in a customer-facing role, with a strong track record of delivering high-quality service.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
- Proficiency in Microsoft Office applications, with the ability to learn new systems and technologies quickly.
- A competitive salary and benefits package.
- Ongoing training and development opportunities, to support your career growth and progression.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The opportunity to make a real difference in the lives of Torbay residents, through delivering exceptional customer service and promoting service excellence.
