Patient Safety Insight Administrator
3 weeks ago
We are seeking two motivated and enthusiastic individuals to become members of our Outpatient Reception team.
The successful candidates will be responsible for greeting and arriving patients and their families, clinic preparation, and general clerical duties under the supervision of the outpatient reception team leader.
Key Responsibilities:
- Liaise with wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as and when necessary.
- Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
- Escalate patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate.
Patient Care:
- Show a caring and professional approach towards patients, relatives, and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, and we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
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