Customer Service Support Officer

20 hours ago

Cardiff, Cardiff, United Kingdom Alcumus Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Support Officer to join our team at Alcumus. As a key member of our Audit Services team, you will play a crucial role in supporting the completion of desktop assessments and providing technical support to customers via phone and email.

Key Responsibilities
  • Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
  • Work through a number of pre-audit checks of customer's information to ensure everything required is collated.
  • Provide feedback to customers and collate any missing required information for the pre-audit checks.
  • Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
  • Provide health and safety advice and guidance to customers (full training provided).
What You'll Need

To be successful in this role, you will need to have excellent customer service skills, administrative experience, and attention to detail. You will also need to be confident in handling customer enquiries via telephone and email and have a good standard of written English.

What We Offer

As a Customer Service Support Officer at Alcumus, you will have the opportunity to work in a dynamic and supportive team environment. We offer a range of benefits, including a hybrid workplace policy, enhanced parental leave, generous annual leave, and a pension scheme with employer contributions.

What to Expect

If you are interested in this role, you can expect an initial discovery call with the recruiter, followed by a first-stage interview via Microsoft Teams and additional interviews with the stakeholders you will be working with closely in the role.

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