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Customer Service Officer
2 months ago
An exciting opportunity has arisen for a dedicated individual with excellent customer service skills to join the Parking Services team within the Civil Parking Enforcement Service.
The Civil Parking Enforcement service undertakes parking enforcement across Cardiff, in line with the Council's powers under The Traffic Management Act. Penalty Charge Notices are issued to vehicles that are found to be in breach of this Act, and the Parking Services team ensures that all Notices are processed correctly and in accordance with legislation.
About the JobThe successful candidate will be responsible for making impartial decisions regarding informal and formal appeals made against the issuing of Penalty Charge Notices. Any decisions made will be communicated in a clear and concise manner.
You will be preparing the associated correspondence and responsible for the progression of all activities associated with the processing of Penalty Charge Notices (PCNs), through to debt recovery and the engagement of Enforcement Agents, in accordance with Legislation and Policy.
You will assist with the efficient provision of administrative support within the Civil Parking Enforcement Parking Services Team, including processing Blue Badges and Resident Parking Permits.
You will, when required, provide support to the Civil Enforcement Officers & Moving Traffic Offences team to ensure the delivery of a high-quality and effective service that meets the requirements of customers and the Council.
What We Are Looking For From YouYou must be able to make uniformed decisions and be able to analyse documents accurately, and you must be able to always remain impartial.
You must have experience of communicating decisions and communicating clearly and concisely with customers and colleagues in a fair and reasonable manner, both verbally and in writing.
You must be a team player and an experienced IT user. You must have experience of communicating with customers over the phone on contentious issues and/or complex queries.
The successful candidate must have a City & Guilds or equivalent qualification in Notice Processing, or be willing to learn and be able to undertake an examination in Notice Processing.
