Customer Service Support Officer

2 weeks ago


Cardiff, Cardiff, United Kingdom Alcumus Full time

About the Role:

We are seeking a highly organized and detail-oriented Customer Service Support Officer to join our team at Alcumus. As a key member of our Audit Services team, you will play a crucial role in ensuring the smooth operation of our desktop assessments and technical support services.

Key Responsibilities:

  • Support the Audit Services team in the completion of desktop assessments of registered customer's accreditation documentation.
  • Provide technical support via phone and email to customers to ensure a first-class customer experience.
  • Collaborate with the team to resolve customer queries and provide guidance on health and safety and compliance matters.
  • Contribute to the development and implementation of quality processes and standards.

Requirements:

  • Excellent customer service and communication skills.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Strong organizational and time management skills.
  • Knowledge of health and safety and compliance principles and practices.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer service and compliance, please submit your application, including your resume and a cover letter, to our recruitment team.



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