Customer Relations Director

4 weeks ago


Oxford, Oxfordshire, United Kingdom Care UK Full time

We are seeking a highly motivated and experienced Customer Relations Director to join our team at Care UK. As a key member of our sales and business development team, you will play a crucial role in driving revenue growth and achieving sales targets for our care homes.

The ideal candidate will have a proven track record of success in sales and business development, with a strong focus on customer relationships and revenue growth. You will be responsible for promoting our care homes through strong community relationships, driving enquiries through events, sponsorship, and PR, and effectively communicating accurate information to prospective clients.

Key Responsibilities:

  • Achieve set targets for resident occupancy, associated self-pay mix, and average weekly fee.
  • Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
  • Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
  • Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
  • Identify potential business and marketing opportunities within the local catchment area.
  • Work closely with the Home Manager and Head of Departments.
  • Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

  • Self-motivated, flexible, and enthusiastic.
  • Works collaboratively with others always sharing ideas and information.
  • Highly organised, ability to keep track and progress multiple priorities at any one time.
  • A customer service mindset.

Why Care UK?

We are committed to recruiting diverse, talented people who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you.



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