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Customer Relations Business Development Manager

1 month ago

Oxford, Oxfordshire, United Kingdom Care UK Full time

We are seeking an experienced Sales and Business Development professional to join our team at Care UK. As a Customer Relations Manager, you will play a key role in driving sales and supporting our care homes to achieve their revenue targets.

Care UK is a leading provider of private care services with a network of over 150 care homes across the UK. Our values of Caring, Passionate, and Teamwork are at the heart of everything we do, and we are committed to providing exceptional care to our residents.

The role of Customer Relations Manager is to promote our care homes and drive sales through strong community relationships, events, sponsorship, and PR. You will work closely with our Home Managers and Head of Departments to achieve set targets for resident occupancy, self-pay mix, and average weekly fee.

Key Responsibilities:

Achieving Sales Targets: Meet and exceed sales targets for resident occupancy, self-pay mix, and average weekly fee.

Community Engagement: Build strong relationships with local communities, promote our care homes, and drive sales through events, sponsorship, and PR.

Customer Service: Provide exceptional customer service to prospective clients, communicating accurate information about our facilities, care expertise, service, and prices.

Competitor Analysis: Monitor the competitor landscape to ensure our care homes maintain their competitive advantage and identify gaps in the local market.

Business Development: Identify potential business and marketing opportunities within the local catchment area.

Reporting: Ensure all daily, weekly, and monthly reports are completed accurately and on time.

What We're Looking For:

Self-Motivated: A self-motivated individual who is passionate about sales and business development.

Collaborative: A team player who works collaboratively with others to achieve common goals.

Organised: Highly organised, with the ability to keep track and progress multiple priorities at any one time.

Customer Focus: A customer service mindset, with a focus on providing exceptional service to prospective clients.

Why Choose Care UK?

Dynamic Environment: Join a dynamic and growing organisation dedicated to providing outstanding care.

Talented Team: Collaborate with a diverse and talented team in a supportive and inclusive environment.

Competitive Benefits: Enjoy a competitive salary and comprehensive benefits package.

Meaningful Impact: Make a meaningful impact on the lives of residents and contribute to the success of our care homes.