Food and Beverage Team Member
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Food and Beverage team as a Food and Beverage Operative.
As a Food and Beverage Operative, you will play a key role in delivering exceptional customer service and contributing to the overall success of our hotel.
Key Responsibilities- Support the team in delivering exceptional customer service
- Work in various areas of the hotel, including the bar, restaurant, breakfast, room service, and conference and events
- Communicate effectively with the kitchen and guests to ensure a smooth and memorable experience
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
- Ensure that all customer requests and queries are responded to promptly and effectively
- Able to learn from points of complaints to enhance future customer service
- Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
- Have a good insight knowledge of the hotel and its products
The Mercure Box Hill Burford Bridge Hotel is a 4-star hotel located in the stunning landscape of North Downs. We offer a unique business meeting experience, a special celebration venue, or a relaxing getaway.
Our hotel features a beautifully landscaped garden, an outdoor heated swimming pool, and a range of amenities to make your stay with us enjoyable and memorable.
What We Offer- A competitive salary and benefits package
- Opportunities for career development and growth within the hotel group
- A supportive and dynamic team environment
- Excellent training and development opportunities
- A chance to work in a beautiful location with a range of amenities
We are looking for someone who is passionate about delivering exceptional customer service, has a positive attitude, and is willing to learn and grow with our team.
If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.
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